HOTEL MYSTAYS Shin Osaka Conference Center

HOTEL MYSTAYS Shin Osaka Conference Center Reviews

HOTEL MYSTAYS Shin Osaka Conference Center

Nishinakajima, 6 Chome−2−19 1F, Osaka City, JapanView Hotel Details
HOTEL MYSTAYS Shin Osaka Conference Center
HOTEL MYSTAYS Shin Osaka Conference CenterHOTEL MYSTAYS Shin Osaka Conference CenterHOTEL MYSTAYS Shin Osaka Conference Center
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HOTEL MYSTAYS Shin Osaka Conference Center Guest Reviews

3.8/5
Good
172 review
Verified reviews
Location4.0
Amenities3.8
Service3.8
Cleanliness3.7
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All Reviews(172)
Positive reviews(159)
Reviews with photos/video(17)
Convenient location(26)
Awesome stay(22)
Great value for money(18)
Friendly host(13)
Easy to get around(11)
Too noisy(10)
Perfect for business trips(5)
Close to metro(5)
Negative reviews(13)
Guest User
Standard Double Room Non smoking
Stayed in Nov 2023
Couples
3 review
2.7/5
Posted on Nov 21, 2023
Fine for a quick 1 night stay before getting the Shinkansen at Shin Osaka station, but I wouldn’t recommend for staying more than that. Reception was a total facade for how nice the hotel was. Room was okay, but dusty and there was hair in the bathroom that definitely wasn’t ours. A cheap stopover night, but that is all it should be used for.
Response from Property: Thank you very much for having stayed at our hotel this time. Also, thank you again for having posted a review despite being busy. We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future. I really apologize for this time. We are waiting for the your next visit.
Trish70
Semi Double Room Non smoking
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 1, 2023
Great location, close to the jr rail lines Clean and friendly staff Would have been nice to get a refund on a night we messed during the booking process, but that didn’t happen, didn’t let it ruin our fun time
Response from Property: Thank you for staying at HOTEL MYSTAYS SHINOSAKA. We appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests. When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.
Guest User
Standard Double Room Non smoking
Stayed in Jun 2023
Couples
2 review
1.5/5
Posted on Jun 21, 2023
Worst hotel I ever stayed. The reception and service at front desk is up to standard. The hotel interior is rather dated and the facilities inside was in terrible conditions. When I checked in my room the washing basin was falling apart and we were arranged to move to another room. The second room was full of smoking smell despite we were told it is a non smoking room. Turning on the ventilation made the smell even stronger. From the moment we settled in the second room, we began to feel itchy on our legs. In the next morning my wife neck was covered with insect bites. After staying for two nights, we decided to moved to another hotel despite we have booked this hotel for four nights. I can only suggest other to avoid booking this hotel at all cost. I'm also very disappointed such a hotel is on the hotel list of trip.com and I certainly will have second thought in booking hotel via trip.com in future.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Shin-Osaka Conference Center. In addition, we would like to thank you again for your feedback during your busy schedule. We sincerely apologize for the inconvenience and inconvenience caused during your stay. We take your comments very seriously and will do our best to improve our services so that our customers can spend their time comfortably. We apologize for the inconvenience this time. Finally, I would like to thank you from the bottom of my heart for taking time out of your busy schedule to post your comments. Hotel Mystays Shin-Osaka Conference Center Manager Waseda
Phuaphongphairoj
Semi Double Room Non smoking
Stayed in Jul 2023
Friends
2 review
4.5/5
Great
Posted on Aug 13, 2023
This place is really convenient and good located. There is near convenient store.
Response from Property: Thank you for staying at HOTEL MYSTAYS SHINOSAKA. We appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests. When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.
Guest User
Superior Twin Room Non smoking
Stayed in May 2023
Friends
2 review
3.0/5
Posted on Jun 6, 2023
2 beds room is unexpected small. Hotel staffs are nice and helpful to keep luggage after check-out.
Response from Property: Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. We apologize for the small size of your room. Regarding the narrowness, it is difficult to deal with it immediately, so we will try to satisfy you with other services. We are looking forward to seeing you again. HOTEL MYSTAYS Shinosaka Conference Center :FRONT DESK
Firdaus Bunjamin
Standard Twin Room Smoking
Stayed in Jun 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 16, 2023
Really close to osaka train station. Nice hotel
Response from Property: Thank you for staying at HOTEL MYSTAYS SHINOSAKA. We appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests. When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.
duncan1230hk
Standard Twin Room Non smoking
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Good for traveling
Response from Property: Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us. Every staff member at our hotel hopes that you will choose to stay with us again in the future.
Setyo handho
Standard Double Room
Stayed in Jun 2022
Business travelers
14 review
3.0/5
Posted on Jun 26, 2022
Lumayan
Response from Property: Thank you for staying at Hotel MyStays Shin-Osaka Conference Center. Are you having a comfortable time? If you have another opportunity, we look forward to using our hotel. Hotel MyStays Shin-Osaka Conference Center Front Desk
るは
Single Room Non smoking
Stayed in Mar 2024
Couples
3 review
4.2/5
Very Good
Posted on Apr 29, 2024
Although it is classified as Shin-Osaka, I chose this hotel considering that I would be traveling on the Hankyu line, so it was convenient to get to Minamikata Station as I had hoped. There is a Komeda restaurant and a convenience store close by, so a hotel room without meals is sufficient!! There are various smartphone chargers (iPhone/Android) available in the room, which was very convenient. Also, there are self-service amenities such as toothbrushes in the lobby, so I thought it was good and efficient. (There was also DHC cosmetics, which is great for women, which was convenient, so if the hotel has them on hand, why not advertise them at the information desk?) The sound of the air conditioning is a bit annoying, but you can solve the problem by bringing earplugs!! Other than that, it was a good value hotel.
Original TextTranslated by Google
Response from Property: Thank you for staying at HOTEL MYSTAYS Shin-Osaka Conference Center. We would also like to thank you for taking the time to leave a review despite your busy schedule. We were very happy to read your positive comments. As you mentioned, our hotel is located between Shin-Osaka Station and Nishinakajima-Minamigata Station, a 5-8 minute walk away. With good access to many lines including JR, subway, and Hankyu, and many restaurants in the area, our hotel is highly rated for its convenience. We hope you will use our hotel again when you visit Osaka. We will continue to do our best to provide a space and services that will allow our customers to stay with peace of mind. All our staff look forward to welcoming you again.
se6
Standard Double Room Non smoking
Stayed in Mar 2024
Friends
19 review
4.2/5
Very Good
Posted on Mar 12, 2024
The room was small, but the pajamas were separate for top and bottom and the front desk was clean. It's a little far from Shin-Osaka, but overall it was good.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Shin-Osaka Conference Center. We would also like to thank you for taking the time to leave us a review despite your busy schedule. We will continue to use customer feedback as a basis to improve our services so that you can have a comfortable stay. We hope that you will visit us again soon.
よよ
Semi Double Room Non smoking
Stayed in May 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Jun 5, 2024
The hotel is close to Shin-Osaka Station. I knew where it was, so I made a reservation after knowing how far it was from the station. So I was aware that it was close to the station. There are also many convenience stores nearby. It seems to be a renovated version of the old Chisun Hotel, and has all the necessary facilities. It felt old in every corner, but considering the price, I thought it was reasonable. Coffee was sold at the front desk for a fee. They also looked after my suitcases, which was very helpful. Amenities were the type that you picked up at the front desk. They were of good quality, which was great! I was very happy to be able to stay at such a low price.
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Kelinsisongyi
Standard Double Room Non smoking
Stayed in Nov 2023
Business travelers
1 review
3.0/5
Posted on Nov 26, 2023
In terms of hardware: the room is small, the bathroom facilities are old, and it is close to the subway station. It is very convenient to go to the airport or the city. In terms of software: The breakfast is not luxurious, it is acceptable and relatively clean, and the overall service attitude is very satisfactory👍. There is one detail that needs to be mentioned. There is an air humidifier and purifier in the room, but the humidification container is dry. Guests need to remove the container and fill it with water. I think many customers don't know how to operate it, and there should be customer service staff to operate it regularly. If there is no water in the humidifier, it is useless.
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Response from Property: Thank you very much for choosing Mystays Shin-Osaka Convention Center Hotel. We will make all employees aware of the issues you have pointed out and review our services again so that we can welcome guests with a pleasant mood no matter what the situation. We will continue to strive to be a hotel that satisfies many guests. We look forward to your continued patronage at Mystays Hotel Shin-Osaka Convention Center.
Guest User
Standard Double Room Smoking
Stayed in Apr 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Apr 27, 2024
4/24 Mystays Shin-Osaka Conveniently located 10 minutes walk from Shin-Osaka Station Double bed with pillow + relaxation pillow Smoking allowed Bathroom has steps No guide from front desk to bring equipment No bathroom support bar
Original TextTranslated by Google
Response from Property: Thank you for staying at HOTEL MYSTAYS Shin-Osaka Conference Center. We would also like to thank you for taking the time to leave us your valuable feedback despite your busy schedule. We were very happy to read your positive comments in your post. However, we apologize for the inconvenience caused by our lack of information about our amenities. All of our staff will continue to work hard to improve our customer service so that our customers can have an even more comfortable and pleasant stay. We hope that you will continue to choose our hotel when you visit Osaka.
てりてりAWB
Semi Double Room Non smoking
Stayed in Oct 2023
Couples
3 review
3.7/5
Posted on Oct 16, 2023
About 5 minutes walk from Shin-Osaka Station on the Midosuji Line. I think it's about 8 minutes from the Shinkansen terminal, but it's a walkable distance with a carrier. It's a large hotel with a convenience store nearby and facing a main street, so I think it would be easy for a single woman to stay there. Probably because it was a busy time, there were 3 counters, but I lined up to check in. Amenities are freely available in the lobby, so I'm glad I was able to travel empty-handed as they had everything from lotion to body towels. It would have been nice to have a hair iron available to rent. The room has basic necessities, so although it's small, I think it's fine for a young couple. Although it is a unit bath, the shower head is clean and has a large shower head, so I think the cleanliness of the hotel is an issue. Basic sets such as pot, tea, hairdryer, Febreze etc. are available in the room. Wi-Fi was a little weak, but I think it depends on the room. It was very convenient for the price, so I think I will use it again when I go to Osaka.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Hotel MyStays Shin-Osaka Conference Center from among the many hotels available. We would also like to thank you for taking the time out of your busy schedule to leave us your feedback. I am very happy to read your compliments from your post. We will continue to work hard to provide a space and services that allow our guests to stay with peace of mind. All the staff are looking forward to using your service again.
Ericip
Semi Double Room Non smoking
Stayed in Mar 2024
Couples
3 review
3.0/5
Posted on Mar 30, 2024
The room was so small that there was no space to open the suitcase. Wi-Fi is slow and weak. The sound insulation is very poor, you can hear conversations in the next room.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Shin-Osaka Conference Center from among the many hotels available. We would also like to thank you for taking the time to leave us your review despite your busy schedule. We apologize that the guest room did not meet your expectations. As you mentioned, our hotel is compact in design. Due to the structure of the building, it is difficult to make immediate improvements, so we will continue to work hard to ensure that you are satisfied with our service. We also apologize for the inconvenience caused regarding the wifi. We will investigate the cause and strive to improve it. Thank you very much for taking the time to leave us your valuable feedback despite your busy schedule. All our staff look forward to welcoming you again.