The room environment is nice, but the service problem is huge. On the first night when I checked in, I was told that the room I booked was no longer available and asked me to pay extra to change the room. I was too tired at the time and didn't care much, but later I realized that something was wrong and went to the front desk to change it back to the previous one. The breakfast was clearly set for one person, but when I checked out later, it was charged for two people. I had two breakfasts, which means I was charged for four. When I left, I booked a hotel bus to Osaka Station, but no one notified me to arrive early. When I was waiting for the second bus, the staff said they would notify me, but they didn't. I was in a hurry to catch the bus, and the hotel said they would help me call a taxi, but they didn't succeed after calling for a long time, so I had to take the third bus and missed my train. Later, I called the hotel to refund the breakfast I found wrong, saying that they sent me an email to ask for my bank information, but they never sent it. I urged them many times, and I confirmed that my email address was correct, but I just couldn't receive it. It doesn't matter, I'm too lazy to waste time pursuing it. When you check in, be careful not to let the hotel charge you more money, and it's best not to add anything you are asked to add.
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