Mercure Tokyu Stay Osaka Namba

The most I like about this hotel is location. It’s located very close to Dontomburi & high-street shopping area. By the way, the design of the whole floor and even the room quite dark & dim. You will see the dusk on furniture very easily. It was more about design to be chic hotel I would say but if you travel with elderly it was too dark and not so properly. We also found a piece of tissue in the room. On the first day that we have breakfast we went down before breakfast section close 30 minutes, and they informed us already which is understandable, and we absolutely respect the time. While we mostly finish our breakfast, the most senior staff came to our table with not so nice gesture to rush us to finish. He told is “5 minutes” but he told the table of 3 ladies next to us “10 minutes” and giggling. That’s already ruin my morning mood. For me this very rude and unacceptable as I am also working in luxury & lifestyle hospitality industry as well. I select Mercure in Osaka because of the brand. This is my first time with Accor property in Japan, and it makes me very doubt in their service quality. However, other staff I met at the collider and front office very pleasant and helpful, especially Mr.Kim who help us on check in. Overall experience for me is OK, but I expected to see well-trained staff when they approach the customer. This kind of things will make the service another level. Comparing to Kyoto hotel I stay few nights their in a local brand but the service was very warm welcome and homies.

Facilities and amenities are low standard and quality. Can hear loud noises from outside and room beside us. Curtain isn’t black out. So we woke up because the light outside in the morning.

Great place. It’s close to Dontobori. Only thing I think needs improvement are the lightings. It’s pretty dark themed. They can afford to have options for brighter lightings in order to see better at night. Other than that, it’s great. No complains

Good location. Clean and modern room. Breakfast is delicious.

Everything is perfect except a bit dark in the hallways and room. Has a microwave, very handy

Great walking location to Dotonburi Family mart just opposite hotel which is very convenient Hotel is modern and nicely decorated Rooms were clean but wished it could be more brightly lit for packing of bags and navigating in room Bottled water provided in room Full house-housekeeping service everyday upon request