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It feels like a receptionist at a super public bath rather than a front desk ... I have made a reservation, but is there a lot of guests or just haven't checked in advance ... It took a long time for the key to come out because I didn't know it unless I looked it up. It's not an electronic key, but a type of key that turns with something like a square acrylic pillar in the inn. If you go out, leave it at the front desk. The room didn't look old and clean. The water area is one step higher ... Well, should I put up with it because it's a cheap price? Breakfast is ５００ yen, but the taste was delicious and good. It's a set meal, but it can't be helped due to the influence of Corona. There is almost no shop. It was an area called a corner where drinks and sweets were placed. There are few types and numbers. ７ I thought I would buy something at the time, but it was already done.

Very expensive but God damn, they really do be hiring people that speak either English or Chinese together with Japanese! And oh my, there are just so so many staff that do! Whether that be front desk, or even housekeeping! The only ones that really don't are the ones in the restaurants or in Melissa (where they sell bread and other good food!) Or the mall downstairs! The dessert lounge weren't too friendly either but they all seem to be extensions of the hotel! Overall, great experience except for the fact that the rooms are indeed tiny and compact cause that's what we booked after all - but aside from that, all the amenities were great, toilet was big and movable in and you really have anything and everything you need already there! Only issue is maybe that some things here are pretty outdated though it's a 5 star hotel! But overall its truly worth the price though I don't reccomend staying all the time unless you wanna burn a hole in your pocket heh! But one great thing is that they are truly commendable in terms of holding events and catering to hundreds of guests for the really really big ballrooms. That's a huge plus.

Staffs were very nice and friendly. Good location and many convenience marts nearby. Unexpected big room and very clean. Welcome drinks with coffee, tea and soft drinks. Few restaurants around the hotel. Easy to get on subway.

Great location and comfy room for one person. Everything that I needed for 3 days stay in Osaka. The only thing I found a bit odd was that room had only 2 eletrical outlets so I had to charge my phone close to myself and my watch in the bathroom. Because I needed my power bank and laptop as well I had them to charge later on when I would leave hotel. Breakfast was nice , here are some pictures so you can check it.

The hotel is simple but clean, we upgraded to a larger room on arrival which was easy and not expensive. The bathroom was nice and staff were friendly. Most importantly, it’s in a great location for getting to the main sights of Osaka (a couple of stops each way) and to the stations for day trips out of Osaka!

hotel was clean and nice and very close to the subway station. Take care if you travelling with a lots luggage subway only stairs no escalator or lift. Also everything is self serve...other than that everything was good. There is even a TV in the bathroom for premium floor guests

The location is perfect for enjoying the city and also for catching a metro/train to other areas to explore. The staff were excellent and the breakfast was good enough - but to stop serving at 9:30 am on a Sunday, does seem odd. The rooms are clean and well maintained and everything was satisfactory. Thanks to the team for helping me find my iPad, much appreciated.

The location is excellent. Airport limousine bus is literally right outside of the hotel (just across the road). It is also very handy to JR and subway and underground shopping. I booked a small room for 2 (unknowingly 😅 there are different area size) The room is small for our luggage but the bed was comfortable, so the size of the room doesn’t bother us as we only need a room for bath and sleep. The only thing which surprised us was the hotel charges cleaning fee of JPY2,000 for room cleaning i.e change bed sheets, toilet clean, rubbish disposal etc, but new towel, rubbish bags and water will be provided every morning on request. Considering the convenience of the location, I will still book in the future but will definitely select a bigger floor area.

Hey! Hotel Monterey Group is a place that we love to stay here in Japan. The amenities, the staff and the place itself are awesome. We stayed on Feb 2-4, 2024 and now back again staying for another 2 nights Feb 8-10 before heading back to our country. Highly recommended. The hotel is near to your go to restos.

Stayed for 2 nights in a twin room during Autumn. Good size comparing to many other hotels of this rate, enough space to open 2 suitcases at the same time. Love the location, easy to find the hotel from train station, it’s just above Daimaru and many excellent restaurants within 10 mins walk. It’s fabulous to get back to my room for a short break between shopping. Nothing is better than staying directly above the station for train travelers. Would definitely stay here again. Thank you.