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Top rated hotels in Osona

Montanyà

Montanyà

4/542 Reviews
On February 17th, my mother had an accident at the hotel’s spa due to a wet floor that had not been cleaned. Furthermore, there was no signage indicating that the floor was slippery. As a result, my mother fell, broke her wrist, and dislocated her kneecap. She was immobilized for months, had to undergo extensive wrist rehabilitation, and needs surgery this year to replace her knee. We have contacted the hotel multiple times via email and phone. We were promised a response from the insurance company, which we obviously never received. We have followed up with the hotel several times, but our requests remain unanswered to this day. These actions, in addition to being unlawful and dishonest, demonstrate a significant lack of professionalism and disrespect towards customers. We strongly recommend avoiding this hotel.

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