Holiday Inn Ottawa East Reviews

Response from Property: Thank you for taking the time to share your feedback. I’m deeply sorry to hear about the issues you encountered during your stay. Your experience is certainly not reflective of the standards we aim to uphold. I apologize for the presence of mold and the condition of the bathroom ceiling. This is a serious concern, and we will have our maintenance team investigate and address these issues immediately. Additionally, the unpleasant smell you described is troubling, and we will look into the source to ensure it is resolved. I’m also concerned to hear about the service you received. This is not the level of hospitality we strive for, and I will be addressing this with our team to ensure that all guests receive the assistance and empathy they deserve. Regarding the lack of electric car chargers, I understand how important this amenity is for travelers with electric vehicles. We are currently reviewing our facilities to better accommodate such needs and will consider your feedback in our planning. Thank you again for bringing these matters to our attention. We value your feedback and are committed to making the necessary improvements. If you would like to discuss your experience further or if there is anything specific we can do to address your concerns, please feel free to contact me directly at agm@hiottawaeast.com. We hope to have the opportunity to better serve you in the future.