Barcelo Hotel Oviedo Cervantes

Hotel and location are good. Staff is great! Helped us park van, luggage to room, great restaurant recommendations, lent us umbrellas.. A

This is a lovely, well-located hotel with friendly, diligent staff. Our "superior" (i.e. standard) room was relatively large and very comfortable with perhaps the most luxurious bedding we encountered during our three week sojourn by car across northern Spain. The site offers easy and very enjoyable walking routes to the city centre and old town and it is surrounded by a good range of restaurants and bars. A special shout-out to our multilingual friend Alberto at reception who made us feel especially welcome and who gave us several good recommendations to enhance our stay. Our only misgiving about the place was in regard to the hotel restaurant, La Palmero del Indiano. The space is stylish and welcoming and the servers we had during two dinners, a lunch, and a room service delivery were clearly doing their very gracious best. However, our unfortunate impression was that the restaurant was understaffed and service suffered as a result. Yes, we did take account of the fact that meals tend to unfold at a more leisurely pace than we are used to in Canada. But, more than once, the dishes we received were not what we had ordered or, worse, the requested items never appeared at all. Skip this part if TL;DR is already a factor. It is clearly on us for not being able to speak Spanish, but another dimension of the problem seemed to occur once the servers left the table with our orders in English then tried to match them to the corresponding dishes on the Spanish menu before sending their ticket to the kitchen. This seemed to be a problem every/every time we placed an order, even when we tried to do the matching ourselves by simultaneously consulting both the English and Spanish menus. So, managers, here is an obvious suggestion: Either (a) assign a number to menu items on both English and Spanish menus to ease the job of your servers and minimize confusion, or (b) include a subscript of their Spanish names on the English menu. Overall, we would highly recommend this hotel and we look forward to returning there, and to the great city of Oviedo, in the next year.