Giovanni
January 6, 2024
I arrive at 4pm, check-in start time, but I don't find anyone. Door locked, you can only enter with the
“palm press” and the relative numerical code to be entered on the electronic screen protruding from the metal door. Both the entry procedure and the personal numeric code were not communicated to me beforehand.
I look around for a long time, half an hour passes but no one arrives. I am forced to ask the hotel staff something from nearby shopkeepers. Kindly, a girl wearing a chador interrupts her work at the agency and offers to help me. He fiddles with mine and his cell phone for long minutes trying to communicate with the hotel management or the online agency where I booked. Then finally comes the code to enter the building door and the one for the bedroom door. After about an hour I can go into my room. But the hotel was still empty, without staff or reception. If you wanted to communicate something to the hotel I had to call the relevant numbers. Not having a SIM card from the local telephone operators, and so far the wifi in the different areas was sufficient, I couldn't ask anyone for anything. As a result, I didn't feel like leaving the hotel in the evening, for fear of some other electronic problem and not being able to call anyone anymore. With the unconscious fear of being out in the cold at night.
Hotel staff should always be present on site…
Absolutely negative rating
Original TextTranslation provided by Google