Guest User
February 12, 2024
The hotel complex is located on a prime hillside location, with very good views of Paarl and the surrounding area. The buildings integrate very well into the beautiful garden park. All employees are very friendly, courteous, and often have little professional expertise. They are all helpful and have a remarkable customer focus. Meals: Breakfast: unfortunately no buffet, small selection of food Dinner: limited menu, smallest selection of food The quality of the food is good in the high price segment Room: Poor cleaning service, the bare essentials were only taken care of after a complaint. Used cloths were picked up from the floor, folded and prepared for use again. The bathroom has not been cleaned for the time being. There are ancient, partly defective facilities such as towel warmers installed. The clothes boxes are broken inside, defective or destroyed by water, are unhygienic and unusable. The electrical installation in the entire room is ancient and dilapidated. Shower: The ancient shower head cannot be locked, the drain is blocked and spreads a bad smell throughout the bathroom. The tub is absolutely unhygienic and unprofessionally repaired. There are dangerous and rusty screws protruding from the tiles. Building/environment: The outdoor installation of the air conditioning cooling units is unhygienic and disturbing in terms of seating. The outside of the building is outdated and in need of renovation; the plaster is crumbling in various places. Renovations are more appearance than reality, it was just painted over, not renovated. Pool: Broken and dirty drain grates as well as missing and broken tiles are visible. The infrastructure throughout the park is also neglected, seemingly renovated and mostly painted over at most. In our opinion, we don't see any long-term potential for the investment. Unfortunately, we had already paid for our stay in advance, otherwise we would have left immediately and looked for another hotel room. In our opinion, the facility deserves a maximum of 3 stars in national and international comparison.
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