One of the newer hotels in Page, at least based on Google maps, I booked it primarily for the indoor pool to beat the desert heat. I was a bit disappointed it was so small, especially when there was a couple acting like 7 year olds trying to playfully drown each other. The reason for my lower than excellent review for such a new hotel was the price. We booked direct because of their so-called ”Price Match Guarantee” but after we arrived we saw on a third-party site, they were offering a lower rate we called their CS about it. (Their website has a claims that only works before you book or 24 hours after you booked with them) They said they will not do a price adjustment because that is a third party. So we naturally asked, why bother booking with your site/club then? They replied ”points for future stays.” I'm sure that customer service person is like most of us with real jobs - we can't spend 2 months of the year staying at fancy hotels, at most 2 weekends, there's no way we'll ever level-up to diamond status, so their argument rings very hollow. The adjustment was not unreasonable ($200 a night for holiday vs $153). It all comes down to commissionable rates - and it was obvious Hilton wanted to keep that as profit. Back to the hotel, their breakfast did not have scrambled eggs that day, unlike some lesser chains I have stayed at. There were the usual hot breakfast offerings : French toast, hard boiled eggs, cereal. There was free coffee 24/7 which was nice. Their app seems advanced in that you can pick your own room, and get a digital key, but the interface could use some work, as the app assigned us the same room the front desk assigned us, whereas all our other choices were two beds - which we did not ask for. Their business center was down the day of, but I did not know for how long. We had an issue with upstairs, possibly kids, jumping up and down repeatedly for almost two hours, despite complaining to the front desk, they were not ameliorate this until bed time - which to me means the walls are not soundproofed.
102 Reviews