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5 star

The Excelton Hotel
4.4/523 Reviews

The Excelton Hotel

Palembang|2.24km from Masjid AL- IKHLAS SEKIP PANGKAL Palembang
Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

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Top rated hotels in Palembang

Searching for hotels near Masjid AL- IKHLAS SEKIP PANGKAL Palembang? Compare room rates and reviews to find your ideal stay.
Azza Hotel Palembang by Horison
4.5/558 Reviews
It's a Great hotel I should mention it has free water working lights but The place needs more better windows and the walls are absolutely not cleaned And the AC has to be just a little cold the bathroom also is a nice place but there's no doors to cover me in the shower
Beston Hotel Palembang
4.2/520 Reviews
The hotel is good, clean too, the check in process is also quite fast, for service by WA, I want to ask for help with a certificate of stay, it's not slow to respond, I want to call first, bro, he responds, I ask for the WA number, he answers it's useless, no, now WA won't be answered, I asked for my number first, I don't know when I'll reply
Cemerlang Inn
3.3/57 Reviews
The room is ok, the price is also ok, the service is good, so many complaints here. Manteb is not satisfied. Next time if you have work here, you can't be able to come here again. Thank you palpong, Indonesia is beautiful
Luminor Hotel Palembang by WH
4.4/513 Reviews
Hospitality staff, tasty food, big clean room, actually it’s best hotel for long stay. I stand here about half a year a I have just good memories. Especially thanks to staff they really helps in any situation, and for about six months we had a lot of such situations
Monoloog Hotel Palembang
4.6/5118 Reviews
- good location and value - nearby from food area - ozy place for rest - bedoom and bathroom cleanlinessis excellent - nice flavour for breakfast food - recommended for everyone that would business trip or couples
Hotel Domino
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Very nice stay here

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