I was so excited about this hotel, the photos looked amazing. The room was spacious and updated, but the street noise was very VERY loud. We have stayed many places including New York City but the noise level here was over the top throughout the day and early morning as well (3-4 in the morning). We expected the room to be made up, beds made each day etc.. but they did not do that during our 3 night stay. There was no one there at check in. It was like staying in an Air bnb. We had to do self check in (we arrived during the day) and since the hotel was located down an alleyway we had a tough time finding it. I am grateful that we are able to manage our own bags up several flights of stairs and felt bad for the much older couple who struggled to get their bags up the stairs. The breakfast was nice each day. But we expected more of a hotel stay not a self serve stay. There was a coffeemaker in the room, but they charged you extra if you used it. There is also a city tax that they will collect at the end of the stay. It was definitely a mixed bag, would not stay again if I came back to Palermo.