konstantinosp178
July 7, 2021
After the third night of our stay , as we were preparing to checkout , we discovered a condom tucked between the mattress and the head rest. We were horrified and immediately notified the management. Although they initially apologised and even tried to refund one night of our stay , they later started to dispute if there was a condom, if it was used , if we placed it there etc As we obviously didnt report this to gain anything , we refused the refund and reported the incident to the authorities. Overall the level of cleanliness was mediocre, which left us worried about covid19 hazard. The facilities of the hotel are well designed,the personel is helpful and the beach is quite good but there are several things that ruin the experience: - our big private pool , although spectacular , was covered by a yellow/green substance that was peeling of. -the corridor leading to our room had a constant obnoxious smell -the shower in our room was missing a glass panel -the cleaning of our room at the moment of check in was superficial , we had to clean the toilet ourselves. If you take into account that we payed 400 eur per night and this is supposed to be a 4 star property , this hotel needs to improve a lot in order to justify its rating.