The excellent experience of this stay and hotel started weeks before we arrived for our short break, and we cannot speak highly enough of the service levels that we encountered. This started from an e-mail from Alex in the guest experience department arranging things for us for us arriving, and continued the minute we arrived at the hotel. The staff cannot do enough for you day or night, and nothing is a problem at anytime and is always accompanied with a smile, which is not always the case, the hotel should be very humbled with the staff that they have. We ate breakfast each morning in the hotel, and the selection of food both hot and cold would be extremely difficult for someone to find any fault with, it also helps when you have such a beautiful outlook overlooking the stunning marina. Our room was also excellent and cleaned to within an inch of its life daily, by yet another ever smiling member of staff which was extremely appreciated The location of the hotel is about a 35 minute enjoyable walk to the main centre of the city, and the Cathedral and there are many things to see and do when in this area of the city. Our stay at this hotel was excellent and we are already looking to return ASAP and this is not only due to the hotel location and amenities, but the attitude of all the staff and this deserves a special mention Thank you Gran Melia and we will 100% see you all very soon