Hotels Near Gryphon Stringed Instruments in Palo Alto

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

Very good location, you can walk to Stanford, there are many dining options around, good atmosphere, many young people, energetic, shopping mall is very close! Swimming pool, very comfortable,

住了一週，房間非常寬敞，衞生打掃很及時，整體服務很好。地理位置在舊金山核心，山坡上，周圍沒有homeless人羣，有自己的大門庭院，比較安全。距離唐人街也近，吃中餐方便。

The guy at the front desk of the hotel is Iranian. He has been to China before. He was very enthusiastic to see Chinese people check in. He kept chatting with my husband and asked if we wanted to delay check out. After we checked in, he gave us water and snacks. The hotel was very quiet, but the bedding was not very comfortable. Fortunately, we brought our own.

The hotel was extremely clean and service is really excellent. Location is very safe and convenient.

The location is excellent - 5 minutes walk from the train station that goes to the San Francisco center. The rooms are good but a little ”tired.” At least ours was such.

Parking is very convenient and there are many parking spaces. The surrounding environment of the hotel is good, the rooms are spacious, there is a bar in the lobby on the first floor, and there will be performances. Dining is also special. recommend!

Checked in about 13.30 the young guy at the front desk said our room wouldn’t be ready until 3pm, we was cool with that. About half an hour later he said our rooms was ready. Got our keys went to the room which was right round the back the room was dark dinghy and smelly. Went bk to the front desk and said we was not happy with our room, we would like to change to a room at the front and not the back he said ok but we would have to wait, we was cool with that. Got our second room which was still dark dinghy and smelly and round the back. Went bk to the front desk I said to I noticed WHITE PEOPLE checking in after us getting rooms at the front. Finally got our 3 room which was not much better the dirt on the coat rack was disgusting the TV remote was full of dirt. Hotel like theses should be closed down. DO NOT STAY HERE

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.

Free parking , 2 hr early check in without paying extra fee. Rooms were clean , very comfortable beds. Union landing close by ,many restaurants can find any type of foods, shopping center just in case .