Anonymous User
May 11, 2024
The good reviews of this hotel really need to be considered...
We checked in late, and the front desk arranged the wrong room. We were arranged to a room on the second floor facing the street and it looked like a mezzanine... Because we were very tired after playing in Istanbul that day, and the late flight arrived late, I fell asleep with my baby...
Then, I was woken up by a phone call from the front desk at 2 a.m., and after asking for a long time, they said that they had mistaken the guests of the hot air balloon... They hung up the phone without even saying sorry...
We were woken up by the sound of a bus outside on the street at 4 a.m....
At 6 a.m., the baby was woken up by bug bites in the room... The whole family got up and found that there were many big red bites on their hands and feet... The baby's face There were big red envelopes on the head...
I got up and communicated with the old man at the front desk. He said that we were given the wrong room last night. We booked a room with a pool view, but how come we were arranged to a street-facing room? The old man said that we had already stayed there, so that was the room we approved... Then he ignored the big red envelopes on the child's face and head. Their room was very clean, and we were bitten before we checked in...
I really don't want to be angry... Fortunately, Ctrip's online customer service is quite powerful and recovered some of the losses...
But I sincerely remind my friends that the location of this hotel is not that good, you can ignore the hygiene and service, and you have to stay there...
Original TextTranslation provided by Google