Guest User
June 22, 2024
The view from the room to the sea is stunning and we absolutely loved the balcony. The location is good, at the seafront with just a short 5 minutes walk to the old town. The room is clean and beautifully decorated. Breakfast is good and quite ample. Cleaning was of good quality and cleaning ladies were polite. But we don’t see how this would be a 5 star hotel as this seems more like a 4 star hotel. RESTAURANT: Most of the restaurant staff during breakfast and dinner were quite ignorant, only the older gentleman with grey hair was very attentive and gave 5-star level service. Other waiters forgot to bring us coffee completely during breakfast and after waiting for 30 minutes in vain we had to re-order it. The quality of dinner in the restaurant was okay, but didn’t quite correspond to our expectations in a 5 star establishment. Service was as unenthusiastic during dinner as during breakfast. RECEPTION: Only the woman at the reception is attentive, but other receptionists give quite mediocre and unenthusiastic service that is not quite 5 star level. Nobody is rude by any means, just a bit inattentive. ROOM: There was no personalized welcome gift in our room on arrival, as there should be in a 5 star hotel. There was no coffeemaker in the room. The room is quite cold and the heating doesn’t seem to work very well. During some rainy, cold spring days this was a bit inconvenient. The air conditioning on the other hand works well, which is great if you visit during hot summer days. WI-FI: The wi-fi wasn’t working very well in rooms during our stay, but it was extremely slow. We complained about it, but the receptionist man didn’t do anything about the issue to for a whole two days. He promised the problem will be solved during the next day, but nothing happened. The day after that, when we called the reception again, he promised to bring an extra modem swiftly, but nothing happened for two hours and only the receptionist woman finally brought it to us when we walked downstairs to the reception ourselves. SWIMMING POOL: The outdoor swimming pool was pleasant and we enjoyed our time by the pool. Unfortunately, it was closed already at 17.00, even though in April the weather was warm and sun was shining longer than that. It would have been nice to keep the pool open until 19.00. Thank goodness, starting from the 1st of May, they prolong the opening hours until 18.00. The pool had a lot of small tree branches, because it wasn’t cleaned daily. It would’ve been so easy to sweep them away first thing in the morning. Other than this, the hygiene and cleanliness level of the pool was good. There is also no gym or indoor pool area in a supposedly 5 star hotel. VIOLATING DO NOT DISTURB: One day we were inside the room, when the hotel phone rang. We just missed answering it when someone hung up. Soon after this, some member of the staff, a man entered the room with his own key, even though we had a Do not disturb-sign on the door. What exactly was he