AC Hotel Paris Porte Maillot by Marriott Guest Reviews
4.3/5
Very Good
75 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.3
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Positive reviews(45)
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Negative reviews(10)
Guest User
Deluxe King Room
Stayed in Oct 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Overall it is very good. This hotel is very convenient to many places in the city, including exhibitions, shopping malls and restaurants.
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ROGERwena
Deluxe King Room
Stayed in Dec 2023
Couples
3 review
4.0/5
Very Good
Posted on Jan 1, 2024
Good value for money, considered a very good hotel in France. It takes 20 minutes to walk to the Eiffel Tower and more than half an hour to the Arc de Triomphe. The room is larger than the one in the old town. But the service is average. The restaurant is under maintenance and the breakfast is stale and has not been changed for four days. There is free mineral water, juice and hazelnut spread, but the drinks were not replenished in time
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6/13
Response from Property: Dear ROGERwena, First of all, I apologize if there are any mistakes in my answer. I've used a translator so I can answer your questions in your language. We are pleased that the location of our hotel met your expectations. Indeed, our hotel is ideally located for visiting Paris, especially the Champs Elysées, the Arc de Triomphe, the Louvre and the Eiffel Tower. Nonetheless, we apologize for the unsatisfactory service. In fact, we are renovating the restaurant area and you have already been notified about this by email. The work will be completed by the end of next week. On this occasion, breakfast will be served and can be changed according to your requirements, which is explained on arrival and on the instruction card in the room. We hope to have the pleasure of welcoming you again soon and wish you a flawless stay. Yours faithfully Thomas DA COSTA General Manager
Koutianyangyu
Deluxe Twin Room
Stayed in Oct 2023
Other
51 review
4.7/5
Amazing
Posted on Oct 29, 2023
Stayed for 4 nights. First of all, the location is very convenient. It is on the edge of the ring road. It is very close to the Louvre Museum in the city. The breakfast is especially great, rich in variety and delicious. There are many kinds of coffee. The room is a bit small, but it is considered in Paris. Okay, the bathroom facilities and shower are very comfortable.
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Response from Property: Dear Koutianyangyu,
First of all, please forgive me if there are any mistakes in my reply, I used a translator and it is a pleasure to answer you in your language.
We are glad that you enjoyed your stay with us!
Our hotel is in a great location, not only close to the airport and train station, but also in a perfect location to visit the must-see attractions in Paris!
Thank you for mentioning our breakfast. We offer a wide variety of dishes to choose from to suit all tastes before starting a day of sightseeing or shopping.
Our rooms are larger than the average in Paris, making them more comfortable!
We look forward to seeing you again!
Yours faithful friend
Thomas DA COSTA
General Manager
rickhou
Family Room with King Bed and Sofa Bed-Non-Smoking
Stayed in Dec 2023
Family
19 review
4.0/5
Very Good
Posted on Jan 5, 2024
A lot of snacks and fruits were given when booking the room, which was very rich.
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Response from Property: Dear Rickhou,
First of all, we apologize if there are any errors in our response, we used a translator so we are happy to reply in your language.
Thank you for your kind comment on our stay! We are glad that you made the most of our hotel!
We look forward to seeing you again!
Sincerely thanks
Thomas DA COSTA
General Manager
Qiuqiu628
Superior twin Room
Stayed in Oct 2023
Travel with friends
4 review
3.0/5
Posted on Jan 10, 2024
The location is very bad and difficult to find. You have to book a taxi to go out. I booked it for three days and canceled it after staying for one day.
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Response from Property: Dear Qiuqiu628,
First of all, please forgive me if there are any mistakes in my reply, I used a translator, so I am happy to reply in your language.
We are sorry that the location of our hotel is not suitable for you. The location of our hotel is very suitable for visiting Paris, for example, we are only a few minutes away from the Champs Elysees and the nearest metro station is only a 10-minute walk.
Our address can be found on all websites that mention our hotel, which in principle can well determine our geographical location. In addition, we will remind you of the address before you book. Therefore, we are surprised by your feedback.
If you encounter a similar situation, please feel free to ask our team for help, we will be very happy to help you before or during your stay.
Your loyal friend
Thomas DA COSTA
General Manager
Guest User
Deluxe King Room
Stayed in Sep 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 2, 2024
It's good in all aspects.
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Huocikebohuoeryelaoai
Deluxe Twin Room
Stayed in Mar 2024
Business travelers
7 review
4.5/5
Great
Posted on Mar 17, 2024
The location is okay, the room is not big.
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Response from Property: Dear Huocikebohuoeryelaoai,
First of all, please forgive me if there are any mistakes in my answer, I used a translator so that I can answer your question in your language.
We are glad that you like the location of our hotel. Our hotel's location is indeed very suitable for visiting beautiful Paris, as we are only a few minutes away from the metro station, which leads to the whole city, including the most iconic attractions such as the Arc de Triomphe, Champs Elysees and Louvre.
As for the size of the room, our room is much higher than the average in Paris, which makes our customers generally satisfied.
We hope to have the honor of hosting you again soon and thank you for leaving us your impression despite your busy schedule.
Kind regards,
Thomas DA COSTA
General Manager
Guest User
Deluxe King Room
Stayed in Jul 2023
Business travelers
10 review
4.0/5
Very Good
Posted on Jul 27, 2023
The location is not far from the Arc de Triomphe. But far from the Eiffel Tower and the Louvre. It is very close to the subway station of Line 1. Breakfast is average. The decoration is relatively clean but there is no sense of history
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Response from Property: Thank you for taking the time to let us know about your experience while staying with us at the AC Hotel Paris Porte.I have shared your feedback with the Hotels Management team and the food and beverage service concerning the breakfast and the decoration of the hotel.Once again, we appreciate you taking the time to share your feedback. We thank you for choosing to stay with us. We hope to welcome you again soon. Best Regards,Reem PoulalionFront Desk Manager
Guest User
Deluxe King Room
Stayed in Aug 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Clean and hygienic service attitude is very good!
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Response from Property: Dear,On behalf of the entire hotel team, we want to thank you for rating and sharing your experience in our hotel.It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.Best Regards,Front Desk ManagerReem Poulalion
Guest User
Deluxe King Room
Stayed in Oct 2023
Business travelers
13 review
4.5/5
Great
Posted on Oct 26, 2023
Excellent Location, Perfect Service
Original TextTranslated by Google
Response from Property: Dear Customer,
We thank you for taking the time to give us these superb ratings following your stay, as well as for your positive comment.
Your satisfaction is our greatest reward and I will not fail to share it with all of our teams.
We look forward to welcoming you again soon!
Sincerely,
Thomas DA COSTA
Director
Henry
Deluxe King Room
Stayed in Dec 2022
Booked for others
16 review
1.0/5
Posted on Dec 10, 2022
I didn't travel due to the epidemic, and the hotel agreed to refund me after negotiation, but Ctrip refused to refund me. It's too rip-off. I won't use Ctrip again.
Service: Is it appropriate for such a big platform like you to swallow up thousands of dollars? I will not give up my rights, and I will sue you legally!
Original TextTranslated by Google
Response from Property: Dear Henry,
First of all, please excuse my mistakes in my reply, I used a translator and I am happy to answer you in your language.
I just read your comment and took the liberty of sending it to the Ctrip team so that they can provide you with a reply if they haven't already.
We are committed to finding solutions for our customers and I believe the Ctrip team is the same.
If you need any more information, please feel free to contact me.
With best regards,
Thomas DA COSTA
General Manager
Guest User
Prestige Room
Stayed in Jun 2022
Other
4 review
4.5/5
Great
Posted on Jul 5, 2022
The hotel facilities are very new and most of them are well maintained. The service is very good. Most of the front desk staff are friendly and have a good attitude. The breakfast variety is average, but more delicate, and each sauce is packaged in a separate glass vial. The privilege room is very large, with a small suite layout and two TV sets. If you choose to live near the Porte Mayo to the Arc de Triomphe, this is the first choice for cost performance. The room and service are 3 minutes away from Hyatt.
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Response from Property: Dear Guest,
First of all, I apologize if there are any errors in my response. I used a translator so I am happy to respond in your language.
Thank you for taking the time to provide us with your feedback and we are glad that your stay lived up to your expectations.
Thank you for mentioning the quality of our staff! I will definitely pass on your satisfaction to them.
We try to meet our guests' expectations when it comes to breakfast. Please feel free to let us know what you may have missed the next time you stay.
Thank you again for your recommendation and we look forward to seeing you again!
Yours faithful guest
Thomas DA COSTA
General Manager
Guest User
Deluxe King Room
Stayed in Mar 2023
Business travelers
3 review
4.0/5
Very Good
Posted on Mar 13, 2023
This hotel is pretty good
Original TextTranslated by Google
Response from Property: Thank you for taking the time to let us know about your experience while staying with us at the AC Hotel Paris Porte Maillot .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Looking forwards to welcoming back to AC Hotel Paris Porte Maillot!Sincerely, REEM POULALION Front Desk Manager
Jiesen sikeda
Deluxe King Room
Stayed in Aug 2022
Family
11 review
5.0/5
Outstanding
Posted on Oct 29, 2022
overall is good
Original TextTranslated by Google
Response from Property: Dear Jiesen sikeda,
First of all, I apologize if there are any errors in my response. I used a translator, so I am happy to reply in your language.
Thank you very much for your high rating of your stay and your positive review.
Your satisfaction is the greatest reward for our team who provide you with a unique experience day after day. I will definitely pass on your comments to them!
We look forward to seeing you again!
Wish you all the best
Thomas DA COSTA
General Manager
gftcfcbnjbdd
Stayed in Oct 2024
Solo travelers
4.0/5
Very Good
Posted on Oct 22, 2024
I like this hotel. It’s not a dream vacation, as it is fairly basic. Yet, it does what it does very well. Located just inside the Paris city limit, but effectively part of Neuilly Sur-Seine, it has a wonderful atmosphere just outside the doors. Walkable with access to public transportation, restaurants and activities. The breakfast is QUITE good, and the staff pleasant. Short bus ride (43) to Gare du Nord, walk to Metro, bus to Champ du Mars (82), walk to Palais des Congres. Clean. Not many television options in English for the American traveler, but that’s what the ipad is for. Comfortable bed. Awkward bathroom arrangement with toilet in one room and sink/shower in another. Looking forward to returning.