Mercure Sydney Parramatta Reviews

Name: Mercure Sydney Parramatta
Address: 106 Hassall St, Parramatta, Australia, 106 Hassall St, Overseas, Australia
Rating: 3.6

Mercure Sydney Parramatta

106 Hassall St, Parramatta, AustraliaView Hotel Details

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Rooms and Guests

Mercure Sydney Parramatta Guest Reviews

3.6/5

108 review

Verified reviews

Location3.6

Amenities3.6

Service3.6

Cleanliness3.8

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All Reviews(108)

Positive reviews(85)

Reviews with photos/video(1)

Negative reviews(23)

Keith

Standard Queen Room

Stayed in Mar 2024

Business travelers

51 review

2.5/5

Posted on Mar 30, 2024

Place is not convenient. Staffs are not so helpful. Aircon is not cold. Request for reset but no action was taken.

Response from Property: Dear Keith ,hank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02 8836 1000 if you wish to discuss this matter in further details.Sincerely,Sovana BhattaraiFront Office Manager

Guest User

Standard Queen Room

Stayed in Apr 2023

Couples

1 review

5.0/5

Outstanding

Posted on May 30, 2023

Very friendly staff and comfortable room. Close to where we needed to be. Parking availability excellent too.

Anonymous User

Standard Queen Room

Stayed in Apr 2024

Family

36 review

5.0/5

Outstanding

Posted on Apr 15, 2024

Recommended hotels in Sydney, complete facilities, get promotional prices from the trip

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Anonymous User

Standard Queen Room

Stayed in Apr 2024

Couples

202 review

5.0/5

Outstanding

Posted on Apr 5, 2024

Recommended Hotel Aussie, suitable for holidays, book on Trip to get the promo

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Guest User

Standard Twin Room

Stayed in Sep 2023

Business travelers

2 review

5.0/5

Outstanding

Posted on Sep 28, 2023

The service is very good. The aunt who disturbs the hygiene is very enthusiastic. She keeps introducing fun places nearby. She is very enthusiastic and makes people feel happy from the bottom of their hearts. Everything else is okay. After all, the price is there.

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Guest User

Standard Queen Room

Stayed in Mar 2023

Business travelers

8 review

5.0/5

Outstanding

Posted on Apr 4, 2023

Pleasant scenery, quiet and leisurely

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6/8

Anonymous User

Standard Queen Room

Stayed in Sep 2022

Family

14 review

2.2/5

Posted on Oct 1, 2022

Hygiene: 2 beddings are clean, others are not good, the curtains are stained, the windowsills are dusty

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Guest User

Standard Queen Room

Stayed in Dec 2023

Solo travelers

3 review

5.0/5

Outstanding

Posted on Feb 28, 2024

good feeling

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umar

Stayed in Feb 2024

Family

4.0/5

Very Good

Posted on Feb 12, 2024

this place is nice but its an old style and all the furniture's carpet etc are very old but overall its a nice place to stay

Brendan

Stayed in Jan 2024

Family

4.0/5

Very Good

Posted on Jan 15, 2024

Air conditioning wasn’t working correctly. When asking why was told to turn it if for 30 minutes then turn it on. Still would not let us adjust room temperature it was locked on 23 couldn’t turn it down or up. Other wise enjoyed our stay

Chaman

Stayed in Dec 2023

Family

2.0/5

Posted on Dec 12, 2023

Narrow parking entry, and available for only if you pay extra. Too expensive. Parking entry so narrow that damage your vehicle. Micro dust piled on ductedd aircons everywhere. Not recommend for allergic peoples. Poor air ventilation.

Warren

Stayed in Dec 2023

Couples

3.0/5

Posted on Dec 4, 2023

The hotel is old and tired. I stayed here 10 years ago and nothing has been updated since then. It served my purpose but it could be better for the price.

Brendan

Stayed in Nov 2023

Couples

2.0/5

Posted on Nov 2, 2023

Advertised bar and resteraunt only open for breakfast and it wasn’t that nice , understaffed and under trained staff at front counter gave me the wrong room to start not what I booked only moved because I picked them up on it . I had a simple request of fresh milk just a small jug as longlife makes me ill couldn’t be met . In fact the young lady although trying hard and friendly at the reception appeared to not even know what I was asking for “what is mik ??? “ she said her English wasn’t that good . Mini bar nothing in it not stocked 1 bottle of wine after 1 packet of chips . Beautiful facility but presently very poorly run . It’s obvious that costs are being cut would hesitate to stay in another Mercure actually would rather pay more for better service .

Tiffany

Stayed in Feb 2024

Family

1.0/5

Posted on Feb 20, 2024

Was a terrible smell in the rooms and hallway Very noisey

Drew

Stayed in Oct 2023

Business travelers

4.0/5

Very Good

Posted on Oct 18, 2023

Convenient location and a good budget hotel but very limited choices other than fast food.

Mercure Sydney Parramatta Reviews

Mercure Sydney Parramatta

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