Americas Best Value Inn Pasadena

It was a good stay. Clean and nice service. Will come again for sure.

Amazing experience

Worst experience. We came into town and got to the hotel around 10pm. Received our keys no problem. This was a family trip, so my mom had a room, and we had our own room. I walked in w my mom to her room while my husband was getting our bags out of the car. Upon opening the door, there was a roach crawling across the wall. The linens had black stains, the floors had stains and our room smelled of urine. I will tell you that it was bad enough we wouldn't walk on carpet without shoes. We were exhausted, as like i said, we didn't get to the hotel until around 10pm. Because of that we decided to sleep on it. That night, I killed 3 roaches in our room, my mom another roach in hers. We weren't willing to stay. We notified the hotel manager. I can guarantee you he knows the condition of the rooms. While he asked if we wanted another room, based on the sanitation issues in both our rooms, we knew this wouldn't change in any rooms. He stated since we booked w *******, we would complain to them and he would go about the refund process. We were willing to pay for the first night, as we did stay. However, he has not answered *******'s request for refund. Of course!! So, my goal here, is if i help even one person to NOT choose this hotel, I'll be satisfied w that. The pictures taken are NOT a true reflection of the property and rooms. This person has gotten away w our money, please don't fall for it yourself.

They let us check in early. Ok for an overnight stay only! Nothing special to mention.

Everything as smooth and reasonable as one would assume and paid for. Great !

A quiet Oasis with amazing staff, who are taking their job very seriously and are providing everything to make the guests feel comfortable and at home. Spacious rooms with proper furnishings.

Peaceful! And relaxing experience!

Staff was wonderful! So helpful and friendly!

We stayed over a holiday weekend and the dates were booked up all over LA. I realized that this was a simple motel but it was quite bad. The room was very dirty. After reading reviews I asked the front desk guy to make sure our room wasn't a smoking one. And of course the one we got smelled like smoke. So he was nice and switched rooms for us. The second one smelled better but was still dirty and dingy. There was hair on the floor and in the tub, dust everywhere. Microwave hasn't been dusted probably for months. I was afraid to touch the headboard and get all the dust fall on my head. The linens were stained and falling apart. Pillow cases were too small and you could see a pillow literally torn apart inside. I myself worked in hotels for over 10 years and it makes me mad knowing that the property is not taken care of at all. The room size and lay out were nice, there was a fridge and a microwave. But the lack of cleanliness is very upsetting. On the bright side the area is convenient. There is a shopping area close by with places to eat. We had breakfast next door and it was cheap and filling. Also this Inn is a short drive to a beautiful Arboretum which is worth checking out.