Holiday Inn Pattaya, an IHG Hotel Reviews

Response from Property: Dear DURONGKORN,Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Holiday Inn Pattaya and found it to be a great option for families or anyone seeking a relaxing beach vacation.We are pleased that you appreciated our beachfront location with stunning views of the Gulf of Thailand, spacious and comfortable newly renovated room, and our friendly and helpful team members. It is wonderful to know that you enjoyed our amenities, including the large swimming pool, kids' club, and various restaurants. We are especially glad you enjoyed our excellent breakfast buffet with its wide variety of both Western and Thai dishes.We agree that our prime location, within walking distance of many shops and restaurants and a short drive from Pattaya's famous nightlife, adds to the overall experience.Thank you for highly recommending Holiday Inn Pattaya. We look forward to welcoming you back for another memorable stay.Best regards,Unya PetcharutDirector of Operations

Response from Property: Dear Esteemed Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our excellent location and services during your recent stay. Your satisfaction is our utmost priority, and we're thrilled that you plan to return.We look forward to welcoming you back and ensuring that your future stays are just as enjoyable as this one. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to see you again soon!Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear Munther,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our convenient location, clean rooms, and the friendly service from our reception team. It is great to know that you appreciated being near the beach and shopping areas, and that you were satisfied with the room size and room service.We are also pleased to hear that you found the breakfast to be very delicious.We look forward to welcoming you back for another excellent stay.With Sunshine and Smiles,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,We are thrilled to hear that you had a great time during your stay! It is wonderful that you enjoyed the food, and we are pleased to know that our service met your expectations. We appreciate your positive feedback and look forward to the opportunity to welcome you back for another fantastic experience. IWe can't wait to have you with us again! Safe travels until then!Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,I am glad to hear that your stay was overall enjoyable, but I apologize for any inconvenience caused by the extended checkout time due to limited team members. We appreciate your feedback and will take it into consideration to improve our services for future guests. If you have any other comments or suggestions, please feel free to share them with us. We hope you had a pleasant journey to Koh Mak!With Sunshine and Smiles,Unya PetcharutDirector of Operations

Response from Property: Dear CathLin,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our great pool and the amazing beach view.We understand your preference for a south-facing room to enjoy a direct beach view, and we apologize for any confusion with the booking description. Your feedback is valuable to us, and we will review our descriptions to ensure that they provide clear information about room views.Once again, thank you for your valuable feedback, and we look forward to the opportunity to host you again in the future.Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear MaMa Mia123,We are thrilled to hear that you consider our hotel to be the best you have ever experienced. Knowing that you had such an exceptional stay with us brings us great joy and pride in our team's efforts.Choosing our One-bedroom suite is a fantastic choice, and we're delighted that you found value in your selection. We believe in offering our guests the best of both worlds – luxury and affordability.Your satisfaction is our ultimate reward, and your love for our hotel means the world to us. We genuinely appreciate your kind words and the time you took to share your positive experience.Once again, thank you for choosing Holiday inn Pattaya, and we cannot wait to welcome you back for another unforgettable stay by the sea.Warmest regards,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you for sharing your fantastic experience at our hotel! We are thrilled to hear that you and your girlfriend enjoyed a friendly service throughout the hotel, relished the breakfast, and found the rooms clean and tidy.Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you both back for another fantastic stay in the future.Best regards,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We are thrilled to hear that you had such a fantastic experience during your stay with us. It is wonderful to know that you found your room spacious and clean, with a stunning view to match. Providing excellent service and maintaining a prime location are top priorities for us, so we are delighted that you found both aspects to be exceptional.Your satisfaction is our ultimate goal, and we are grateful for your positive feedback. We can't wait to welcome you back for another unforgettable experience!Warm regards,Unya PetcharutDirector of Operations

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you found our service very friendly. However, we sincerely apologize for any inconvenience you faced with the water temperature control and the noisy water supply in the bathroom.We take your feedback seriously and will investigate the issues with the water temperature and the noise to ensure they are promptly addressed. Additionally, we appreciate your observation regarding signs of room usage, and we will work on enhancing the maintenance of our facilities to maintain a high standard with the current renovation at the Bay Tower.Your comments are valuable, and they assist us in making necessary improvements to provide a better experience for our guests. Thank you for choosing us, and we hope the rest of your stay is more comfortable.Best regards,Unya PetcharutDirector of Operations

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconveniences you experienced during your stay.Your comments regarding the buffet breakfast and hot dishes have been duly noted. We strive to provide a diverse and delicious breakfast experience for our guests, and we regret that it did not meet your expectations. We will work with our culinary team to enhance the selection and quality of our hot dishes and noodles.We are sorry to hear that you found the kid swimming pool small and its proximity to the breakfast area uncomfortable. We will certainly take this into consideration for future improvements in our facilities and layout to ensure a more pleasant experience for all guests. While we appreciate your comment about the hotel's location, we also understand your concerns about the overall ambiance. We are continually making efforts to update and improve our facilities to create a more modern and inviting atmosphere.Your feedback is invaluable to us, as it helps us identify areas where we can improve and enhance our services. We appreciate your honesty and are committed to delivering a better experience for all our guests.Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sincerely,Unya PetcharutDirector of Operations

Response from Property: Dear Pulpit,Thank you for the Infinity Pool shot :) We appreciate you providing us with your thoughts. We are pleased to learn that you discovered the room to be tidy and that you took pleasure in the lovely view from your spot. It is also wonderful to understand that our hotel's advantageous location suited your needs. Please revisit us whenever there is a chance to return to Pattaya.Sincerely,Unya PetcharutDirector of Operations