Edge Central Pattaya Super Condo Reviews

Response from Property: Dear guest, we are deeply sorry that we failed to bring you a comfortable stay. Because you reported that there was a strange smell in the room, the housekeeper and the cleaning staff dealt with it for you immediately. Also, because Thailand is a country with relatively humid air humidity, you happened to turn the air conditioner to the lowest setting, which caused the so-called "sweat smell". The hotel attaches great importance to this incident and prevents such incidents from happening again. But it is indeed not what you call "sweat odor". The sweat smell can be reflected by the bedding, quilt and pillow. We will deal with it as soon as possible when there is a problem. It happened to be fully booked that day and we couldn't change the room. We cleaned it again for you, but you didn't need it. Later, we were afraid that your freshly washed clothes would drip and soak the floor and cause a dispute, so we helped you take them to the balcony to dry. We repeatedly helped you clean the room again and again to check the problem, but you replied that you didn't need it, there was no smell, and it had been sprayed with perfume. The hotel really thought there was no problem and didn't let the employees disturb you. Thailand is an environmentally friendly country. Disposable toothbrushes are not provided. This is also the experience of staying in hotels and homestays in Thailand for many years. Toothbrushes are not provided. Other soaps, shower gels, shampoos, towels, mineral water and toilet paper are fully equipped. There is no so-called "black heart" as you call it. I serve you with a customer-first attitude, so that the room price matches the room and service. Problems are solved for you as soon as possible. Special personnel clean and disinfect every day, and there is a professional bedding replacement company to clean the bedding. If you have any comments or suggestions, you can directly give your opinions. We will improve, optimize, avoid problems and do better. Thank you🙏 Welcome to supervise and support our services again next time🙏 I wish you a happy life

Response from Property: Hello, the hotel can't see which order and room you are in. Every guest has the WeChat of the housekeeper and landlord before checking in. If the room is really unclean, you can complain to us. I will deal with it and improve it as soon as possible, re-clean or change the room. At the same time, this is not only a chance for us to make up for our mistakes in work, but also a chance for you to have a good mood. At present, before the date of your comment, we have not received any feedback about hygiene problems, so we don’t know which room or which employee has made mistakes. We sincerely apologize to you based on the principle of customer first. We will definitely improve and do better next time. Looking forward to your supervision and choosing our services next time🙏Wish you a happy life🙏