The Grass Serviced Suites

The Grass Serviced Suites Reviews

The Grass Serviced Suites

10 599/10 S Pattaya Rd, Bang Lamung, Chon Buri Province, 20150, ThailandView Hotel Details
The Grass Serviced Suites
The Grass Serviced SuitesThe Grass Serviced SuitesThe Grass Serviced Suites
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The Grass Serviced Suites Guest Reviews

4.4/5
Very Good
1847 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1847)
Positive reviews(1767)
Reviews with photos/video(586)
Too noisy(90)
Many amenities(64)
Delicious breakfast(54)
Perfect for business trips(44)
Stayed multiple times(15)
Awesome gym(8)
Negative reviews(80)
John Joachim
Deluxe King Room
Stayed in Dec 2024
Solo travelers
10 review
1.0/5
Posted on Jan 8, 2025
These apartments are a complete dump. Very outdated. Front desk agent who works in the morning is completely rude and arrogant. Housekeeping staff do a very poor job when cleaning. They spend forever in the room walking around pretending to wipe down things but in reality I just pacing around killing time I'm not sure even what they're doing. Engineering are very rude as well. I was trying to point out the problem that they have with the door that keeps getting stuck when opening and closing so there's a problem with the door jam and the notches are squeaking but he was very rude and unpleasant to deal with. Breakfast staff were also very unpleasant, they lost my medication and refused to accept it. I had just left it there a few minutes ago and I went back and they are pretending that they never saw it. Obviously if they threw it away they could've just admitted. Nothing but *********** there. Heavy ************ in that area it's actually very disgusting. You would think that the property is near a red light area but it's nice. It's pretty secluded but yet at 23 in the morning on 2 January there in the men's police presence, dealing with some Chinese tourists and some bar girls over dispute overpay. Apparently the TV screen was smashed the corner into the agent at the front desk told me. All in all. The worst choice for me to stay in for New Year's Eve. I end up staying five days. I was completely overcharged for the first three nights at over US$200 a night. Paying a toll of over 18,000 local Thai baht. They pretend to act like they're some kind of five star property but it's not even 1.5 and my honest opinion. I actually manage a five star property chain. And I know what Five really means. Service is just awful. I was very happy to leave.
Response from Property: Dear John Joachim,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your recent stay with us. We take all guest concerns seriously, and we are truly sorry that your experience did not meet your expectations.Please allow me to address some of the points you mentioned:Room Condition: We understand that you found the apartment outdated, and we are actively working on renovations and upgrades to improve the overall guest experience. Your comments will be forwarded to the management team for consideration.Front Desk and Housekeeping Staff: We deeply regret that you had a negative experience with our staff. We aim to provide excellent service to all our guests, and it is concerning to hear that you found the front desk agent and housekeeping team to be rude or unprofessional. We will address this matter with the appropriate departments to ensure our team is better trained in guest relations.Engineering and Maintenance Issues: We apologize for the inconvenience you experienced with the door issue and the way it was handled by our engineering staff. This matter will be looked into with urgency to avoid further frustration for future guests.Breakfast Staff & Lost Medication: We are very sorry to hear about the loss of your medication and the way the situation was handled. We understand how important medication is, We already investigate you did not forget the medicine in our restuarant .Property Environment & Security: We regret that you felt uncomfortable in the surrounding area and that there was an incident involving police presence. Your safety and comfort are our top priorities, and we will continue to ensure that our property remains a safe and secure environment for all guests .Price Concerns: We strive to offer fair pricing based on the season and demand. We sincerely apologize if you felt that the value did not meet your expectations. We will review our pricing structure to ensure it aligns with the experiences we aim to provide but the hotel do not fill information five star in the webiste .Once again, we apologize for the inconveniences you faced and hope you will consider giving us another opportunity in the future. Please feel free to reach out to me directly at [Your Contact Information] if you'd like to discuss your concerns further.Thank you for your feedback, and we wish you all the best in your future travels.Sincerely,Hotel Manager
Ben Naka
Deluxe King Room
Stayed in Sep 2024
Travel with friends
12 review
4.2/5
Very Good
Posted on Nov 3, 2024
The hotel is still undergoing renovations on their building 2 which they will put the guests once building 1 is full. The first night the room has no sound proofing or whatsoever that makes sleep deprivation even harder as I am a light sleeper. I requested to put me up on to their sister hotel which they refused and offered me to their building 1 it was better but can be much better. At night people fighting in the middle of the night on the property itself. My suggestion is to close the building instead of letting guest stay in a noisy and dusty place only solution providing ear plugs to lower the noise disturbance 🤦 Overall the service is good like the staff names Miss Beer and Miss Mind and the hotel manager miss Linda is good at customer service and are very welcoming 😀😀 To be honest I am a regular guest to this hotel chain for the past 8 years but they don’t treat their regular guest with good offers or Whatsoever whenever we message the managers or reservations team which got 2 weeks to reply me and I even tried calling on the number always never call me back!!! If this carry’s on and I will stop staying At Mind Group since the management is not very good treating its regular guest!!
6/7
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Solo travelers
3 review
3.0/5
Posted on Sep 8, 2024
I recently stayed hete and had a pleasant experience. The location is convenient, with easy access to local attractions and public transportation. The staff was friendly and helpful, making check-in and check-out smooth.
Response from Property: Dear Valued Guest,Regarding to your review about our service, we are so pleased to receive your feedback. It is always nice to hear from our guests in order for us to improve for better. We hope that you will rely on us and have a stay with us again should you visit Pattaya in the future.Best regards,Front Office Manager
김종윤
Deluxe King Room
Stayed in Sep 2024
Business travelers
17 review
4.5/5
Great
Posted on Oct 9, 2024
Good for me n reasonable price One of good hotel residence for traveler
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Santhu18
One Grass Suite
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Excellent rooms—clean, quiet, and spacious. The room service was fantastic, and the check-in process was smooth and hassle-free. The staff was very friendly and accommodating,which made the overall experience perfect. Especially Gwang thank you gwang. I Highly recommend for a comfortable stay!”
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
HT.Yang
One Grass Suite
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Everything is good for me. I’m very happy to stay here Thanks to Nok for your good service and helpfulness
Response from Property: Dear HT.Yang,Regarding to your review about our service, we are so pleased to receive your feedback. It is always nice to hear from our guests in order for us to improve for better. We hope that you will rely on us and have a stay with us again should you visit Pattaya in the future.Best regards,Front Office Manager
Orgilbayar
Two Bedroom Bunk Bed
Stayed in Nov 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Dec 29, 2024
Good naorsag
Response from Property: Dear Valued Guest, Thank you for sharing this very nice review with us . It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us. We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay. Best regards, Management Team
Guest User
Deluxe Room
Stayed in Dec 2024
Booked for others
5 review
4.2/5
Very Good
Posted on Jan 13, 2025
It shows that there are twin rooms, but the beds can't be separated at all, they are locked together, you can only separate the cushions, I hope the business will stop saying they have twin rooms!
Пүрэвдорж
Deluxe King Room
Stayed in Dec 2024
Couples
3 review
4.7/5
Amazing
Posted on Jan 8, 2025
Staff was super friendly specially front desk girl IEEN We spend wonderful 6 days in this hotel Food is great location is far from ocean And lot of indians making loud noises in the night
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Guest User
Deluxe King Room
Stayed in Dec 2024
Solo travelers
17 review
4.0/5
Very Good
Posted on Jan 7, 2025
The hotel is good. But have some problems that I experienced in few times I went there. Sound isolation is bad, it means that some rooms are exposed to noise from the street. Depends on the floor and which side they are facing. Also I was able to hear every person who walked in the hallway. Internet connection- sometimes I had a decent connection but sometimes I had a terrible one.. so bad that I had to run everything on my 5g hotspot. Water temperature- the shower is not hot enough, and sometimes I even had problems with the water heater. Overall it’s a nice budget hotel , but unfortunately not more than that.
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Tashi Dolma
One Grass Suite with City View
Stayed in Jun 2024
Couples
23 review
4.2/5
Very Good
Posted on Jul 11, 2024
Good service in the hotel and breakfast is good but it’s not clean enough I found dust on tomatoes and vegetables are not fresh enough and not well washed
Response from Property: Dear Valued Guest,Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear about our serviced. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At The Grass Serviced Suites , we take guest’s satisfaction very seriously.Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to The Grass Serviced Suites in the very near future.Best regards,Management team
Guest User
Two Bedroom Bunk Bed
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Ok. Very good beer
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 5, 2025
The room was very big and nice, big space better to stay even more than one night with many amenities just a bit far from the beach and so hard to find transportation except you call on the app bc the hotel doesn't have a shuttle bus
Response from Property: Dear Valued Guest, Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
M. Bayasgalan
Two Bedroom Bunk Bed
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 30, 2024
Everything was good except towels. Towels were grey meaning have been using very long time. They need to change them all.
Response from Property: Dear Valued Guest, Thank you for sharing this very nice review with us . It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. Your comment or review is very valuable to us. We do appreciate your recommendation about your stay and, in particular, of staff members, hotel location, facilities that made you a significant comfortable stay. We can’t wait to welcome you back to The Grass Serviced Suites for your next stay. Best regards, Management Team
SaaaaaaA
One Grass Suite with City View
Stayed in Jun 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jul 11, 2024
All is great! I like to stay here and expect more days to stay. Maybe next time :)
Response from Property: Dear SaaaaaaA,Regarding to your review about our service, we are so pleased to receive your feedback. It is always nice to hear from our guests in order for us to improve for better. We hope that you will rely on us and have a stay with us again should you visit Pattaya in the future.Best regards,Front Office Manager