Anton Ciptomo
June 1, 2024
Cleanliness was very bad, asked for a non-smoking room and was given a smoking one that smelled of cigarette smoke all night. First, room 817, the AC didn't cool until more than 2 hours later, the pillowcase smelled musty as if it hadn't been replaced. Moved to kmr 803. The AC was cold but it smelled of cigarette smoke and the sink was clogged.
Only the next day he complained and was moved to room 306 (non smoking). Tired of staying here and having to complain often, even though special requests have been included when booking. Even though our goal is to rest after working all day.
In the past, the Dafam hotel was not like this, that's why I often stayed here when I visited Pekanbaru.
But for some reason now the quality has dropped drastically.
Please convey this inconvenience to the hotel management if you want the hotel to continue to exist.
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