Explorers Retreat Matlock Bath

Rooms well thought out for families Clean and tidy Microwave a nice little bonus Plenty of towels

Close to the main shopping area, walking distance. Friendly staff. Stopped on the Promenade. Lovely inside.

All of the staff are very friendly and helpful. They go the extra mile to make your stay a good one. Nothing is too much trouble. Gullivers Resort is a stones throw from the town and Heights of Abraham. I would recommend a stay here.

Very compact, no chairs, bed very low, no wardrobe or hanging space. No cooked breakfasts. Receptionist very reluctant to give cold breakfast in the morning and strongly recommends getting it in Matlock Bath town centre.

I booked this room on a whim a couple of hours before checking in as a last minute getaway and for the price I wasn’t expecting luxury. On arrival the staff were great. Very friendly and on first glance at seeing what the evening had planned we were already talking about our second trip with our young children. Once we entered the room that decision quickly changed. As I said I was not expecting luxury however basic cleanliness I did expect. The room was not clean at all. The bedside table was filthy. Thick with dirt and dust behind the lamp. Sticky drink patches and someone else’s hair. This almost made me sick. The carpet had most definitely not been hoovered there was bits of chocolate - food sticking out from under the bed - the steps up to the bunk beds were dirty. I didn’t even pull the quilt back in case I discovered anything else so I slept on top of it with my coat. As it was 8pm when we eventually came to the room I was tired and wanted to rest and didn’t want the mither of going over to reception to complain as I can’t see what they could do to solve it other than send a cleaner to clean what I already had. On check out this morning we walked to the car with our bags to go back into reception to hand the key in and a member of staff was shouting us across the car park asking was we room 24, I replied yes, she said we need you to move your car we have a private event coming in. She said il take the door key back for you, she never asked how the stay was etc. I just had to laugh really. Unfortunately we most definitely will not be returning My reason for logging this feedback is to ensure it doesn’t happen to another family. If I had my children with me we would most definitely have left to find somewhere else to stay. This was a last minute break for us, however if this was a pre booked trip as a family it would have been very disappointing.

Lone parent, 3 boys, 12 9 9. Last minute decision for a break over Easter. Stayed in the promenade rooms. Overwhelmed with the experience, room was immaculate and the entertainment included bingo, film, toasting marshmallows. Magik Ash sat with us for 20 minutes performing mind blowing magic. Just an incredible break, can't thank everyone enough

The room I originally got given was not cleaned. The gentlemen didn’t know what to say , I was moved to another cabin , however the lamp was ready to be binned. It was very cold inside. Very small and not enough lamps for the desk underneath. I appreciate it was kids and family. But what do you have to accommodate business? The pics below are what I turned up to. I wasn’t happy , I checked out but I couldn’t explain my problems as it was very busy on Saturday morning. I would like to be compensated as it was a disaster.

The hotel staff were friendly but the accomodation is in serious need of updating and cleaning, we had little bugs in the fridge and the carpet was absolutely disgusting, a carpet cleaner would help if it cannot be replaced. the place is fab for matlock bath and we had a good day in the park but having a separate access for the park would be good as you have to walk up or down to access the park but wouldnt stay in the accomodation again.

When picking up my room key the manager said id underpaid for my room so charged me an extra £16.75 which I duly paid. Having them checked my bank in the morning I could see Id clearly paid the corrext amount. I went to ask for a refund and they said they couldn't at 8am as no manager was on the premises..