Mark Twain Hotel

Great stay! It was really a nice hotel and the area is cozy. Ended up booking the same room for 5 more nights!

I’m disabled. The door next to handicap parking, broken. Had to walk around building, through a dark scary lot, over very uneven concrete, and a hill that’s difficult for me to climb. The front door only opens half way. There’s no luggage cart. There was no communication from the booking company to the hotel. Yeah, you guys! I paid extra for a 7th floor river view and extra towels and toiletries. The desk clerk said top floors have been closed because of pipe damage and flooding and have been for months! I paid EXTRA for a special stay, instead I get whatever is leftover! No choice but take the room, step onto elevator and trip! It doesn’t level with the floor. The room… Curtain didn’t close. It was completely broken! Phone, no dial tone. Bathroom, no soap, no towels. Desk clerk has us try another room. Not him, but us. That room hadn’t even been cleaned! The third room the fan wouldn’t stay on. The bed frame stuck out bruising my shins! The shower had no door just half a glass panel. The shower head too high to reach. I almost slipped through glass trying to adjust it! Everything in bathroom was wet afterwards. The toilet, toilet paper, sink, floor. This hotel is very dangerous!!! Also the first clerk said I could park next to the front door behind the concierge’s vehicle since I’m disabled. Next day new clerk said I can’t. I want my money back! I won’t be booking with them or YOU again!

The elevators were slow and or not working Had to use stairs which was ok but there was no one at front desk throughout Just ok ok place Go here if you want the basics with no expectations Outside the lot was slippery after snow & no maintenance

We stayed at this property 10 years ago and really enjoyed our stay. Sadly things have changed. We arrived and cancelled our stay. It’s gone to pot sadly.

Property staff was friendly, helpful, and very accommodating. I would stay here again.

Don't stay

Great location with a nice view of the river and the bridge. Owners need to remodel soon

The carpet in the room should have been replaced 20yrs ago.

The door by the parking lot was blocked off due to some snow. It was below zero but everyone had to walk around to get in. No shuttle to the civic center. No free continental breakfast.