Muine Century Beach Resort & Spa

Do not stay at this hotel. Have stayed in many hotels across SE Asia so am used to things like musty smells and occasional cockroaches etc. First impressions of the hotel was not good. No front desk staff on site (at about 4pm). A security guard called the staff member who showed up 15 minutes later by motorcycle. Whilst waiting we looked around. Seating in waiting area full of mold. Pool was full of algae and broken tiles. None of the facilities (playground, benches, gardens) were present. The beachfront area was crumbling and had exposed wiring. This was a common theme around the grounds. The beach itself was disgusting. Covered in garbage. There were aggressive stray dogs wandering the property. We were booked to stay in a beachfront room. Upon entering the room we saw cockroaches scattering everywhere (about 20) and the room smelt extremely bad of mold. You could see where they had painted over the mold to hide it. The bedsheets were dirty and covered in fine debris like they had sanded the walls without drop sheets. We returned to the front desk via a dangerous walk along the pathway filled with holes and no lighting. The front desk were not helpful. Showed us another room which was the same. We said we wanted our money back to which they refused. They had zero facilities open. No restaurant, no spa, no gym which we pointed out. They said too bad. A manager would not come to speak to us until 10am the next morning but we refused to stay the night. Moved to another hotel but returned in the am to speak to the manager who didn’t appear from their office til 11am. Then had discussions that just went round and round for two hours. The manager would say one thing and then deny it. Left in the end as it was getting nowhere and called AMEX who sorted a charge back. The hotel does not have cheap prices and they should be ashamed of themselves for their business practices and the standard of the hotel.

The rooms are old and dirty.

This is probably the worst hotel I have stayed at and I have travelled around many countries on a budget. I am not a picky person, I just expect clean and safe, this place is neither. Once we saw the room we asked for a refund straight away but it was too late. Even though my travel companion has illnesses that made this unsafe, and ********** said they would refund if the hotel agreed, I am travelling with a child, still no. My companion had to leave for safety but I was stuck because I had no money to pay for another hotel sadly. We looked at many rooms and all were bad with mould and smells. The beach is filthy. The rubbish covers it completely and the hotel makes no attempt to clean it. The pools have algae and are unsafe to swim in. You can’t imagine how a child handled that news. The property has many many tripping hazards. It is dark at night with no light to walk safely through the hotel that is dangerous in the daytime even. The breakfast is very poor and if you travel with anyine who prefers western options, like my daughter, you are not going to be happy. The restaurant does not operate at any other time. There are no other operating facilities. The manager had the option to help us but refused. Please do not stay here. The photos the hotel provides are way out of date.

BEACH IS DIRTY, POOL IS DIRTY

Most of the stuffs are so nice and kind, especially, the guy who is working in the pool is always smiling, the equipment guy who fixed our rooms door and my shoes, the housekeeping lady who found our room had the insects problem reported to another section and they changed the room to another. I thank you all the stuffs who surported our vacation. But the cashier in the restaurant treated us as if we were trying to escape without paying because we didn't know this hotels deposit system. she just said NO BOOKING with angry face and even after we paid the bill in the restaurant, she looked very unhappy and the experience really made us sad.