Holiday Inn Hotels in Phoenix

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

It was really nice to have a grocery store near by and if you’re up to take a decent walk to Target or Burlington when you forget to bring something then this is the place for you. The breakfast was okay (not the best). My room as clean so I had no complaints because I really inspect. The view from my room was bad but looking out my room from the entrance was great. Other than that, the staff was nice. Loved that they had shuttles to take you to and from the airport (which isn’t that far) so that was very convenient. Also, getting to the downtown of Phoenix or even Scottsdale area was really good because Ubers and Lyft’s were well priced.