Hilton Phoenix Tapatio Cliffs Resort

We stay here often and love it every time! From the staff to the pools, top notch! Love my Hiltons!

The staff were very friendly and the property was well kept.

Hotel staff were great. Food and accommodations were subpar at best. Rooms were nothing special - more motel style. Pools were nice but food was limited to typical American-style-nutritionally poor options at not great prices for families who are looking for convenience when spending a few hours by the pool. Will not be returning.

Property is kind of old and dated. Wall paper coming off the walls, carpet peeling up dirty bathrooms. Parking is horrible. Cranes and excavators in front of our room making parking almost impossible.

This property is a gem, but boy does it need to be polished! The location is great for daily hikes. But LOTS of deferred maintenance and seems understaffed. Also, we were charged $39 night "Hotel fee". We were told it included the family water area, pickleball courts and driving range. Nothing we used or was informed of when I booked and could not be refused. If I can't decline it, it is a room charge and shouldn't be a surprise at checkout. Probably will choose somewhere else next time.,

Loved property. Would go again but for one issue. Billing. Charge on invoice that I’m being billed for that is not mine and in talking to front desk - was told I’d have to call back so they can pull receipts and research issue. Need to talk with another group and she cannot help me. This is already second call. Left message too. Never went to gift shop and have almost 40.00 charge from there. Also, never told about resort fee at beginning of stay after i asked about additional charges. Third call to be made by me tomorrow and we will see if remains on me to get resolved. There are also pending charges on my credit card that I’m hoping fall off so I have not even asked about those yet. Moral - check your final invoices!

Great views. Great service. Huge rooms for families.