My family and I stayed here in room 3502 (a "Suite, 1 King Bed with Sofa bed, balcony") for one night in April 2024. Rating: 5/10 Positives: • The pools, lazy river, and waterslides make for a thoroughly enjoyable aquatic wonderland, although I could see the utility of these features being limited by the season (too hot in the summer, too cold in the winter) • The quality of the pool and room service food and drink was on point although overpriced (see below). If I am going to pay $28 for a margarita (not including service charge), I'm glad to at least report that it was delicious! • Very friendly and helpful staff Negatives: • The prices for food and drink via pool or room service would be expensive even for a five star resort, let alone for a four star resort. The attentiveness of the servers at the pool was decent but certainly not commensurate with the prices on the menu. During two daytimes parked at the pool, I don't think I observed anyone come around and collect empty glasses. • This resort seems to have employed a typical accoutrement of hotels in its class or lower: an air conditioning motion sensor. While admirable energy savers in the daytime, these mechanisms can ruin your sleep when they cause you to wake up to a warm and stuffy room. Just wake up, walk around a bit, reactivate the air conditioning, and go back to sleep until it turns off again. Is that fair to ask of guests paying a $1200+ nightly rate? • Our suite included a rather boneheaded feature whereby the overhead entryway lights were also on a motion sensor. So when you wake up to use the bathroom or to reactivate the air conditioner, you can also expect the overheads to turn on which may then wake up everybody who's sleeping. • The motion-based air conditioning and lights notwithstanding, my wife and I found the bed uncomfortable, serving as icing on the cake for a poor night's sleep • We were dismayed to discover that despite offering three waterslides, there really was no waterslide geared for small children. My wife and I tested the slides on offer and while we thoroughly enjoyed them, none were good fits for our four year old or risk-averse eight year old. • On Saturday night, very loud music (possibly karaoke from somewhere inside the resort) was pumped to speakers in the front of the resort – which our room faced. The result was very unwelcome noise rattling the seemingly single paned windows of our room until 10pm. • When it was time to put our son to bed, we were disappointed to pull out the sofa bed and find that it was not already made up, necessitating a request to housekeeping for sheets • The solution in the room for streaming our own content wirelessly was limited to Netflix which was extremely slow once connected. The other option on offer was to plug a device into an "HDMI puck" – seriously, who travels with an HDMI adapter for their phone or tablet? Do better JW.