Marriott's Canyon Villas

Room was spotless, ready on time. Customer service was great. We could hear our neighbors.

The rooms are rundown and needed to be renovated awhile ago. The couch is stained, the mattress is beyond its useful life, and if you have the misfortune of sleeping on the sofa bed, it will feel like you are sleeping on a boards. You cannot even tuck in the sheets because of the poor design. The lack of maid service is gross and I am not surprised that other reviewers reported seeing bugs. If rooms only get cleaned every 10 days, it is not surprising there would be bugs. The Canyon Villas lost value when access to the JW Marriott was restricted. I was told that we are able to use all of the amenities that anyone walking off the street could use like overpriced restaurants with very limited menus. The price is high for the services offered right now. I would definitely stay at a different property in the future.

We are Marriott Vacation Club members. Have stayed at many MVC locations. This is not as modern as others. But looks like they are planning to do some remodeling. The location is great. Next to Wildfire Golf Course and Marriott's Desert Ridge Resort. Plus many restaurants within a mile or two.

I will never stay in a Cozy Suites again. Or stay in a Marriott ever again with how they've handled this situation, as I booked the reservation through their Home Villas. I checked in late on Saturday 12/30, notice right away that the smoke detector is ripped out of the ceiling and the cords are just dangling. I didn't make a big deal of it because there was a smoke detector in the bedroom. I go to bed and wake up the next morning to find a set of false eyelashes stuck to the bed side table. That immediately makes me wonder what else was not cleaned. The toilet was running the entire time - to the point where I had to go into the tank and re-attach the bobber to make it stop. I asked that day, first full day, if I could check out the following day and get refunded. I was told I could leave but I would not be refunded. The next day I ran out toilet paper and tissues. I had a half of one roll of TP when I arrived. I asked for toilet paper and they sent toilet paper 16 HOURS LATER. 16 hours. I finally had my last straw when they asked if they could have someone come by for an hour to fix a few things. I told them no, not while I was staying there. I left the next day, two days early. When I contacted Marriott they gave me $150 back and as a apology 3500 points. I paid over $700 plus 77k points for the five night stay and that is what they did to make it right. I will never stay again at any Marriott.

Bathroom had odor from drain, did not like being called 3 times being pressured into timeshare presentation.

My wife and I are at the villas for the second year because we enjoyed it last year. When we checked in we were surprised to see a new rule, "No outside Food or drinks at the pool". We are always happy to buy frozen drinks at the pool but at $33 for two drinks, we mix in some our own drinks to keep costs reasonable. I find this rule ridiculous and greedy for Marriott. We have not seen it at any of the other resorts. We will check the rules we we book in the future.

Staff: Generally welcoming and helpful--had issues with the first villa I stayed in (upstairs neighbor was tromping around starting ~2AM for the rest of the night) and was able to move to another villa for the rest of my stay. Basics/amenities generally met expectations: there was definitely wear-and-tear, especially around the baseboards in the bathroom, but overall both villas I stayed in were neat, clean, and well-appointed: - Electrical outlets near both sides of the bed with bedside tables - Good counter space in the bathroom (there were two vanities, one in the room with the toilet and the step-in-shower and one in the room that was open to the bedroom with the soaking tub) - Hair dryer (no shower cap) - 2 bars of soap - Lightly scented shampoo, conditioner, and body wash in dispensers attached to the wall in the shower - Terrific vent fan in bathroom (great for creating white noise when neighbors were noisy) - Tissues - HVAC worked, though the temperature controls were capped - Free, basic wifi - Dining room table (for 6) and full kitchen with utensils, cutlery, dishes, pots/pans - Washer/dryer in unit (with detergent) - Water available in the reception area as well as the fitness center - Complimentary basic coffee/tea machine available - Ice machine available - Basic fitness facility housed in two rooms: the first with cardio equipment (e.g., treadmills, ellipticals, recumbent cycling machines) and the second with strength equipment (e.g., weight bench, free weights, weight training machines). At least one of the treadmills was broken and the strength machine was difficult to workout in later in the morning when there were 5+ people working out, but overall the facility was fine. (No bathroom attached to either fitness room.) - Pickleball, shuffleboard, pool(s) were sprinkled throughout the property. Location: Not that walkable, except to the neighboring Marriott. There was one shopping center relatively close by, but no sidewalks to walk there.

Nice complex, pool area is being renovated. Customer service at the front desk and where able to assign the unit we requested. Stayed in both a studio and a 1-bedroom unit. Need a vehicle to travel the area. You can walk to JW Marriot to use their pool complex.

I did not like the staff in the front desk. They were rude and not compassionate at all. It might have been because we are Hispanic people. Also, the room was really small that we stayed in. The other thing is that in order to go to the JW across the street we had to not only pay for parking, but had to wear a bright yellow wrist band so everyone at the JW knew weren’t staying there. The bathroom at the JW was disgusting. When we checked out I tried to tell the girl things that we felt were not good and she blew us off and said she was sorry but in a sarcastic way! We will NEVER stay there again because of the way we were treated!!!!