We arrived at location and there was no parking spots. We went in and the front desk guy said there was a problem with the door that if the key did not open he would open it. When he came to open it the room had not been cleaned from the prior people that had stayed. The beds were unmade and there was garbage. We told the front desk and due to the hotel being booked he said he could not do anything. Gave me a phone number to corporate and they said they could not do anything. We were stranded in Pheonix at 1:00 am. I then told the front desk that I needed him to return my money of $635 that he had charged. He said he had not charged it and it would not be charged. It was charged and 6 days later has not been returned to my account. I have sent in copies of my bank statement for proof and nothing!