Comfort Inn West Phoenix at 27th Ave and I-I0

The manager who runs this place is SO RUDE and the worst person I've ever had to deal with! I actually stayed here twice thinking that maybe he was just overwhelmed the first time. We were there and he was so rude! It was NASCAR weekend and it was sold out. Well I booked again for NASCAR weekend this past March. I had a reservation I had made more than four months prior to this weekend. While we were on our way driving to the hotel from California, I called the hotel to ask if we could get early check-in so we could change before going to the race that same day. The manager put my call on hold and told me he would look to see if a room was ready, while I was on hold an email popped up on my phone saying my reservation had been canceled! When the manager came back to the phone, he told me my reservation was canceled, for which I responded "why would I be calling you for early check-in if I canceled my reservation!" He responded and said very rudely "I don't know what to tell you. It says it was canceled by the host" HE IS THE HOST!!!! But he tried to blame me and told me that I must've done something and canceled it and that he had no alternatives for me because his hotel was completely sold out for the weekend! I asked him how his hotel could be sold out if I literally just had a reservation five minutes ago and he CLEARLY had canceled my reservation. Then my room should still be available, well he told me very rudely "I don't know what to tell you, someone must've booked the room while you were canceling your reservation. You need to find somewhere else to stay!" And hung up on me! I wouldn't stay there if I was homeless and it was the last place on earth, offering me a free room! BEWARE!!!! FIND SOMEWHERE ELSE TO STAY!!!

The bed told t me staff that they only change the sheets twice a week I had them changed before I went to bed. My Guess that arrived with me said they only had one curtain and the other room had roaches in their room I was shocked for the price of the rooms in this hotel I expected better.

Breakfast was good

Very clean

The one gentleman working was very nice, I think they were understaffed that weekend. Hotel was old and dated but overall clean. Complementary breakfast was very underwhelming, decided to skip it and eat elsewhere. Seem like very expensive rate for the quality of the accommodations.

Clean, well taken care of hotel room. It was pretty standard. The bed was very firm. The breakfast was standard (nothing to get excited about).

Highway noise is loud and hotel isn’t in a great area, but overall front desk was very nice and the room was secure. No issues at all! Would probably stay here again!

The floors felt dirty, when I woke up in the morning and discovered a small roach, crawling around the hallway within the hotel room. The staff seems pretty stingy on their towels and bedding. I was trying to get an extra blanket because the one we have is pretty thin. And they only provided two towels, one washcloth and one hand towel, which isn’t enough for two people. When I ask for the blanket and the towel, the staff kept asking whether I had more than two people. The room was also positioned next to a side door that kept opening and closing all night. I would’ve thought that they would’ve at least lock the door during the night hours, because of that people would go out there and smoke, causing the whole area outside of the room to smell of smoke.

THIS Gujarati INDIAN MAN IS NOT TO BE TRUSTED. He canceled my reservation on me and then lied to my face, first telling me that I cancelled it and then telling me that Choice cancelled it. Finally I got choice to admit that it was this man who cancelled my reservation. I had a choice rewards booking. All of the hotels in the area were sold out. He cancelled my reservation so that he could resell the room at a higher price. Don't waste your time staying here and AVOID THIS SCUM DE LA SCUM individual at ALL COSTS.