Arizona Grand Resort

We really enjoyed our stay at this resort. My children and I enjoyed the on-site water park. The rooms were lovely and clean. We plan to make this our go to place to rent. I wish check in was earlier than 6pm but other than that everything was good.

Property layout is confusing Check in experience was great but the overall service standards for a resort was definitely below satisfactory. The water collections were nice but I think I may choose a different resort in the future

I always enjoy my stay my kids love the oasis water park I will be back and I will use trip.com to book my stays evertime?

We went to the grand a couple weeks ago to celebrate my son’s birthday. Karly and Sully (Emily) were absolute gems and really made my family and I feel welcomed. Between rides on golf carts, the waterpark, all of the water fountains (my son loved all of them) and of course the amazing coffee in the lobby we had most amazing time. Upon check out we were greeted with warm goodbyes by Sully and Demi wishing my son once again a happy birthday! Thank you Arizona Grand for the amazing stay! We will definitely be returning in the near future.

Unfortunately, we will not be back to this hotel. This is our second visit - we visited a few years ago. The property/rooms are rundown and have not been well-maintained. But there are other issues: We got in at around 8pm on a Friday and could not find a valet or bell person to help us with our car and bags. Asked at the front desk and at the restaurant and the employees said we just had to wait. Zero sense of urgency or care. Overall, the employees do not appear happy to work here and most of them had any attitude. We wake up early. Went down to lobby to get a coffee. No coffee until 6:30am. Woman said to make coffee in room or go off property. Decided to find a Starbucks - but again no one at valet. The next day we went to the restaurant in the lobby for breakfast- we waited 45 minutes for our food, had cold eggs, and it was not cheap. Server had zero sense of urgency. Spent the day at the water park. It’s nice that it has a lazy river and wave pool. The kids had fun. But many locals buy ‘day passes’ and it was extremely crowded. We saved 4 chairs- came back and people had moved our stuff and put everything on one chair. We called for housekeeping at 10:30am before leaving to pool. Came back at 4.30pm, room had not been cleaned and we had no towels for shower, etc. If it was one or two things - ok, no big deal. But this weekend has been issue after issue, which sadly doesn’t make for a great trip. Next time we come to Phoenix, we will stay elsewhere.

I called ahead of time before booking to ensure the water park was fully operational with full hours open because I had two little girls with me and only one day to spend there. I spoke with the front desk and double checked, then booked online. As soon as we arrived at the hotel and went to the water park they told us there that the water park was closed for a private event. It was infuriating and unbelievably disappointing for my daughters and left us nothing to do and was the sole reason I booked that hotel.

We enjoyed our trip with our toddler

This is a massive resort. Six pools! Everyone was wonderful. It was clean and quiet. We were only in town for Spring Training, so we hardly had time to use anything any of the features other than the water park. I thought the best feature of the hotel was the quality of restaurants in the surrounding area. Pizza at Barro’s and breakfast at The Brunch Snob were excellent choices!