Staybridge Suites Phoenix – Biltmore Area

A very good experience. The staff were are great and very helpful. The facility was very clean and well stock at all times. Couldn't ask for a better place to stay

Very disappointed. My husband's surgery was cancelled at a nearby facility due to extreme flooding, major repairs needing to be done. I immediately called to reschedule our room for the rescheduled appoin**ent day and they would not accept it. Charged our card even though we would need to rebook. We will definitely not be staying here for the next appt.

The property itself is nice. But we had an unfortunate incident during my family's stay on Chris**as night. At around 1:30 a.m., two men came into our room unannounced while we were sleeping. They were likely surprised to see other people there and left. A little while later, we heard loud banging on the door and a shouted request to open the door. Two men from hotel staff were there, and one demanded to know who we were and said we weren't supposed to be in that room. His tone was aggressive and unfriendly. It was the same man who had checked us in that night (how else would we be in the room?) This went on for a few minutes until I showed him our reservation and he finally recognized us and apologized. He said he would comp us for the inconvenience. When we checked out the next day, no mention was made of the incident so I asked. I was told an assistant manager would call me. He did not. A day or two later I called back and spoke to the assistant manager. He said they don't "comp" rooms but could offer points. He didn't apologize until prompted, said he would investigate and get back to me. He has not called back. Needless to say, it was scary and disturbing to have strangers walk into your room at that hour while you are sleeping, then be accused of something you didn't do, then get the run around from management about any kind of compensation (and a less than adequate apology). Whatever the mix-up was, this standard of customer service is unacceptable.

Close to the hospital.

Very clean and spacious rooms. Very nice staff. Good quality breakfast with many options. Pool and hot tub were a bonus after a day of exercise.

The breakfast was terrible!

Friendly and clean. Convenient for driving to various places in Phoenix, but nothing really in walking distance.

Common areas nice and clean.