Avs Hotel Phu Quoc Reviews

Response from Property: Dear Mr. Ko,Thank you for sending us such a beautiful review. There is no bigger happiness to our team than welcoming noble guests like you and your senior family members in such a meaningful journey and seeing you all feeling happy at our home.Clean rooms, great breakfasts and helpful heartists, those beautiful words, short but mean a world to us. They let us know that we are on the right way striving to bring memorable experiences to our beloved guests. I really hope that you also enjoyed the sunset view from our rooftop swimming pools and had interesting talking together.I wish you a very good health, happiness and more wonderful journeys with your lovely family. Whenever you plan for another trip to Phu Quoc, please let us know, we will be very pleased waiting for you at our door.Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Mr. Jack,Thank you very much for your kind review. We are delighted to know that you felt comfortable staying with us. It’s a great pleasure to serve you sir and let us share your feedback to every heartist of our team so we can take motivation to carry on our job of hospitality.We understand that for a connoisseur of tourism like you, we must try harder to bring you with perfect experiences. Therefore, your constructive feedback is so important. We will not stop improving ourself and in the next time you visit our hotel, we will serve you at a higher level of attentiveness.Thank you and we wish you more wonderful trip around the world.Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Sir / Madam,Thank you so much for such a kind review. We deeply know that when you took your valued time writing this review, giving us a great score but still sending some constructive feedbacks, you trusted us and really expected us to be improved. And for that trust, we are greatly grateful.Of course, our housekeeping team will take your points earnestly and will conduct a comprehensive inspection to make sure such inconvenience will not occur to our future guests and to you in your next stay with us. Please know that your mentioned issue must be derived from a newly arising technical error as it has hardy happened before. Thank you for bringing it to our attention. Your feedback is very important as in our eyes, it is the accurate guidance to our service improvement. Next time when you visit our hotel, we are sure that you will be served at the highest level of our attentiveness.May your life be full of happiness and joyful trips around the world. Whenever you plan for another relaxing trip in Phu Quoc, let us know please, our door is always widely open for you!Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Valued Guests,We feel truly delighted to read your lovely review! Nothing is prouder for us than seeing beloved guest’s satisfaction and we want to say thank you for sharing your love with us.How beautiful when you tell the story of our staff's attentiveness who always strive to make you feel welcomed and comfortable. We hope you also liked our varied breakfast and the sea view from your cozy room.Thank you and we look forward to saying “Xin Chao” to you again in the future!Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Valued Guest,Thank you so much for your beautiful words you send us through this review! We could not be happier seeing your satisfaction with everything during your stay with us.It is a huge encouragement for our housekeepers to see your compliment on our clean and spacious room, a true pleasure for our chefs to feel your love on our tasty varied breakfasts and a great motivation for our front desk team to keep smiling with the beloved guests.Thank you again and we wish you more and more enjoyable vacations around the world. Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Sir / Madam,Thank you for your review. It’s really kind of you to write us a good rating while also giving us constructive feedbacks. We believe that your review represents your preference to us and your true wish for us to be improved. For those lovely acts we are sincerely grateful.To us, listen to our customers is very important. Surely we will immediately conduct enhancive movements including: intensifying our periodic facilities cleaning as well as inspecting the hot water system. Regarding your feedbacks of noisiness in your room, since such issues have been hardly reported from our guests, we will check very carefully to find out what exactly the origin is so we shall eliminate it effectively. And yes, your comment will defenitely awared by our chefs and the breakfast serving procedure will strictly be rectified upon your valued guidance.And thank you for mentioning our convenient location and our customer service as a good impression to you. Our heartists find it a great happiness to see your compliment. Next time you comeback to our hotel, we will serve you at a higher level of attentiveness.May your life be full of happiness and joyful journeys around the world. We look forward to welcoming you back for a flawless experience.Best Regards,Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Sir / Madam,Thank you very much for your superb review! Such beautiful words serve a huge motivation for us to continue giving our best effort in the job of hospitality. Your review may not be long but the words you mentioned “Very clean & comfortable” mean a lot to us for which we are thrilled to hear.Thank you again for your “thumb up”, whenever you have another plan coming back to Phu Quoc Island, please send us a kind email, we will prepare an even more enjoyable stay for you with our warm hearts. And yes, your favorite rooftop swimming pool will be kept clean and nice all the time, ready for your relaxing times with the ocean view you liked.Best Regards,Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Ms. Ngai,Warmest Greeting from AVS Hotel Phu Quoc.First of all, we would like to express our gratitude for your kind review. We are glad that our location added convenience to your holiday. However, our hearts sank when we read about the incident with your personal toiletries. Please accept our most sincere apologies for this unacceptable oversight.Throughout your stay, you were incredibly polite and gracious to our staff. Because you are such wonderful guests, you chose not to make a complaint at our front desk. We deeply appreciate your understanding and feel terrible that your experience was negatively affected by our mistake. Respecting a guest's personal belongings is the most critical Standard Operating Procedure in our hotel.I’ve already sent you an email to say I am deeply sorry and to ask you about the detailed information of that issue. We absolutely insist on reimbursing you for the cost of the lost items. Please kindly reply to us so we can rectify the oversight.We are incredibly grateful for your constructive feedback. We hope you will give us the opportunity to welcome you back for a flawless stay in the future.Best Regards,Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Valued Guest,Thank you so much for your kind review. By sharing your words of satisfaction, you have brought us with a huge happiness. Our whole team from the housekeepers, the front desk agents to the chefs and the restaurant waitresses are all grateful to have your compliment. We hope you also liked the relaxing times with the sunset on our rooftop swimming pool.Thank you again and we wish you very nice days!Thiet Nguyen (Ian)Guest Relation Officer

Response from Property: Dear Valued Guest,What a great pleasure you have given us through your lovely review! We are absolutely thrilled to see your smile of satisfaction and thank you for sharing that love to us.As we consider bringing our beloved guests with memorable experiences as our honorable mission, we could not be happier to hear that you loved our comfy room with its stunning ocean view and felt the convenience with the exceptional location. And yes, your constructive feedback to our dining service will certainly be transferred to our chefs so in the next time you visit AVS Hotel, we will serve you with more vegetarian-oriented breakfasts.Thank you again and we wish you lots of happiness!Thiet Nguyen (Ian)Guest Relation Officer