Bandalo Boutique Hotel

The location is good. Patong Beach is across the road, but the service is basically non-existent. It is similar to domestic fast-food chain stores. The fitness and swimming pool are shared with the hotel next door.

I booked six rooms in your hotel on the Agoda website and stayed from March 9th to 16th, with different check-in dates every day. However, our family encountered an unpleasant incident while checking in on March 9th. The hotel forgot to provide toothbrush and toothpaste, we reported this problem to the front desk and waited in the room. At the same time, we also turned on the "Do Not Disturb" facility. However, hotel staff entered the room without knocking and retreated out the door after seeing someone in the room. Our family was very surprised at the time, but did not pursue the matter further, only to find that there was no safety lock in the room. To keep ourselves safe, we placed a chair behind the door while we slept at night. However, at about 8 o'clock in the morning on March 10, someone tried to open our door, which made us very worried about our safety. They left when they heard someone in the room. My family and I are very concerned about the hotel facilities and the professionalism of the hotel staff. There is no security lock in the hotel to ensure the safety of guests, which makes us extremely doubtful about the security of the hotel. Two unpleasant things happened in succession, which made us very worried about the personal safety and property safety of staying in the hotel. I contacted the hotel booking website and the hotel supervisor to help with the matter. At the beginning, he said that after all the room doors were locked, people outside the door could not open the door. Only the manager and housekeeping colleagues had the key card to open the guest room door. However, after many attempts, people outside the room were still able to open the door to the family’s hotel room. The supervisor once again said that this might be the case because the hotel room door was broken, and the family would be moved to another room. After that, the hotel manager kung arrived and more After asking whether the family members had any property damage, and the family members said no, the hotel manager Kung's attitude turned bad and said firmly that there was no property loss, which meant that there was no problem with the hotel's safety, and there was no problem with the hotel room door, so he would not change the room. The family chose to check out, and the hotel would not refund the remaining money, which was a very bad attitude. We chose your hotel because it is newly built. We believe that your hotel's facilities and staff training will be very professional. We also believe that your hotel's security will be very complete. However, this proved not to be the case and we are deeply disappointed with your group and your hotel. I hope your hotel will take this issue seriously and take appropriate measures to improve the hotel's safety and service quality. We look forward to your hotel addressing these issues to ensure the safety and satisfaction of all guests. I recently made a reservation for six rooms at your hotel through the Agoda website. The stay dates were from March 9th to March 16th, with each room having a different check-in date. Unfortunately, upon our arrival on March 9th, my family encountered an unpleasant incident. The hotel failed to provide toothbrushes and toothpaste, and we brought this issue to the attention of the front desk. We waited in the room while indicating the "Do Not Disturb" sign. However, a hotel staff member entered the room without knocking, only to retreat upon realizing that there were occupants. We were quite surprised by this breach of privacy, but we did not pursue the matter further, aside from noticing the absence of a safety lock in the room. To ensure our safety, we placed a chair behind the door when we went to sleep at night. However, on the morning of March 10th at around 8 am, someone attempted to open our room door, which greatly concerned us about our safety. They left upon hearing voices inside the room. My family and I are deeply concerned about the facilities and professionalism of the hotel staff. The lack of a safety lock in the room puts the security of guests at risk, raising significant doubts about the overall safety of the hotel. Experiencing two Unpleasant incidents in a row has left us extremely worried about the personal and property security of staying at your hotel. I have contacted the booking website and the hotel supervisor for assistance in addressing this matter. Initially, the supervisor assured us that once the room door is locked, it cannot be opened from outside, and only the manager and housekeeping staff have access cards to open guest room doors. However, despite multiple attempts, people from outside the room were still able to open the door. The supervisor then suggested that it could be a problem with the room door and promised to arrange a room change for my family. Subsequently, the hotel manager, Mr. Kung, arrived and inquired several times about any potential loss of belongings. My family assured him that there was no loss, at which point Mr. Kung's attitude abruptly turned hostile. He forcefully claimed that s