Andaman Embrace Patong

Andaman Embrace Patong Reviews

Andaman Embrace Patong

2 Hatpatong Rd, Pa Tong, Kathu District, Kathu, Phuket Province, 83150, ThailandView Hotel Details
Andaman Embrace Patong
Andaman Embrace PatongAndaman Embrace PatongAndaman Embrace Patong
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Andaman Embrace Patong Guest Reviews

3.9/5
Good
242 review
Verified reviews
Location4.2
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(242)
Positive reviews(204)
Reviews with photos/video(90)
Great swimming pool(43)
Close to beach(31)
Loved the beach(25)
Shower difficult to use(14)
Tasty food(14)
Convenient for shopping(6)
Has facilities for children(2)
Clean pool(2)
Negative reviews(38)
Mahdi taherian
Andaman Deluxe Double
Stayed in Aug 2024
Couples
8 review
3.7/5
Posted on Sep 7, 2024
Good location and access to the busy streets of the city
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Chatarin Jaitrong Director of room Division
Iuliia Paramaniuk
Andaman Deluxe Twin
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
I have a great impression about this hotel. It's a really nice hotel. Good service. The staff on reception is very friendly and helped very quickly ๐Ÿ˜Š. I got a very nice room overlooking swiming pool. The restaurant for breakfast is amazing! 2 big swiming pools. Definitely recommend to visit this hotel for holidays. Everything is great โค๏ธ
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Anonymous User
Pool Access
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 7, 2024
Location is near to the beach. We booked the pool access room which was awesome. We had our โ€œprivateโ€ pool area and also access to the public pool area. Front desk service was okay, but room service staff was much more friendlier and helpful. Overall, we enjoyed our stay in the hotel.
Response from Property: Thank you for taking the time to write you review and bringing this issue for Service staff to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret that we were not able to resolve this while you were staying with us. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Chatarin Jaitrong / Director of Room Division
JayD14
Pool Access
Stayed in Feb 2024
Couples
11 review
3.5/5
Posted on Feb 19, 2024
The service was great staff prepared a honeymoon suite for us. But unfortunately the hotel it self was not what i expected, it is so old there was rust on the shower and toilet floor. At breakfast i found hair in my food and the next day i saw a dead cockroach in the dinner area. The house keep never changed my sheets 4the whole 4night stay, only made the bed eachday.
Response from Property: Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be investigated. We value your comments and welcome the opportunity to serve you again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
MJ .
Premier Balcony
Stayed in Feb 2024
Couples
3 review
3.5/5
Posted on Feb 8, 2024
Food normal, vibe so good, cleanliness little bit dirty, service so worse than last year. But premium room is so comfortable
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Guest User
Elite Balcony
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 31, 2024
unable to extend the room and the workers gave unclear information when checking in. overall, amenities could be improve however they are still attentive.
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
ChanAthena
Pool Access
Stayed in Jul 2024
Couples
2 review
4.2/5
Very Good
Posted on Jul 29, 2024
the location is prime, everything is walking distance, highly recommend this becoz you don't have to worry about calling taxi . there is only one restaurant, the breakfast is very basic, nothing fancy. we stayed at pool access room. not bad. but the room size is relatively small compare with other hotel
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Guest User
Andaman Deluxe Twin
Stayed in Jul 2024
Travel with friends
12 review
4.0/5
Very Good
Posted on Jul 8, 2024
The so-called 'happy hour' at the hotel was at a bloody awkward time 1-3pm people are usually at the beach No wonder the pool bar looked everyday washed up and bloody dull as a Sunday afternoon.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Guest User
Andaman Deluxe Twin
Stayed in Nov 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
I come back to stay here again. Andaman Embrace Patong Hotel. I perceived a nice change. They keep the entire room fresh and clean and the scenery inside the hotel looks warmer #Let the pictures tell the story.
6/10
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Khalid Abdullah
Andaman Deluxe Double
Stayed in May 2024
Couples
12 review
4.0/5
Very Good
Posted on Jun 5, 2024
Honestly the hotel is good but not 5 star. The location is fare enough its in between the beach and the nightlife about 700 meters or 10 minutes walking. The breakfast is good. The room is big enough and the swimming pool is clean. One of the staff her name BEAU here approache was so rude when i was talking to the supervisor for upgrade she was negatively telling her they should pay money. This is the 3rd time I stayed in this hotel hence there was neither support nor execuses. PANG was the supervisor. what i need from the hotel staff management is to teach the reseption guys how to deal with customers
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Anonymous User
Andaman Deluxe Twin
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Stayed at this hotel for the second time! I see a big improvement here! Loving their new breakfast setting, more variety and better quality. New pool and their bar is just lovely, my daughter had lots of fun swimming while I enjoyed the cocktails, Strawberry daiquiri is the best!!!!
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Guest User
Andaman Deluxe Twin
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Andaman Embrace Patong is the perfect resort for honeymoon. Our room was amazing with pool view. Everything is clean and everyone is friendly and kind. It was a really nice experience and I hope to visit again.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Wai Kong Soh
Andaman Deluxe Twin
Stayed in Dec 2023
Family
1 review
4.5/5
Great
Posted on Dec 24, 2023
Very near main activity area and beach. Friendly staff and nice facilities.
Response from Property: Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
Nittaya Nunsri
Andaman Deluxe Twin
Stayed in Nov 2023
Couples
13 review
4.2/5
Very Good
Posted on Dec 10, 2023
It โ€˜s under construction and the lift is broken. Not very convenient. Hotelโ€™s close to the beach.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager
KumarSenthil
Andaman Deluxe Twin
Stayed in Apr 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on May 29, 2024
Nice location and good breakfast. Very close to the beach. The Bangla Street is about 10 mins walk from the hotel. If you want to stay close to a party spot a good choice.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager