I originally booked a pool access room for 3 people, but when I entered the room, I only saw the outside view of the road. I contacted the front desk and found out that the room type I booked that night was fully booked. If I didn't mention it, they would have treated it as nothing, although they ended up changing to another room that was better. A large room, but it took almost an hour to add a bed. Since I had to transfer rooms tomorrow morning, my original schedule was disrupted. In the end, the hotel arranged another larger pool access room for us, which also solved the problem. In the end It is suggested that the hotel should improve the service attitude of its employees, but overall it is acceptable.
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