Most of the staff were quite friendly. However, one lady on the front desk seemed to have a bit of an attitude and answered some questions like I was asking what is 2+2. Me and my girlfriend came late and there was nothing to buy as everything was closed. I saw other people have this problem too. You would think they would at least have a vending machine at the front desk but there really is nothing when the shop is closed. The beach is small and kinda ugly. You will find much better in other areas of Phuket. The swimming pool around the rooms was quite nice, as was the bigger one with the bar. However, they stopped serving drinks at 8 and you can't swim past 9 which is far too early. I and another guest banged our legs on a black and glass table by the pool that was so badly placed and not well lit. The room itself was quite good and as advertised. They take advantage of you not having other options by making everything overpriced. The cheapest massage was 3500 bht and the same one can be done for 500 or less somewhere else. Taking a boat from Laem hin pier was not so great. There is zero life around the pier. It is dark and dingy and could be a little scary going there for some as it is so out of the way. We took the boat provided by the hotel back. This was much better. However, they took our bags and expected them to put on the same boat with us. Nobody told us they had sent them ahead. They were waiting for us but I think it would be so easy for someone to take them from the pier. Once at the pier you are also on your own. The representative quoted the same price as the scam taxis so you must find your own if you want to save money.