Guest User
February 1, 2023
We rented a beachfront apartment through *********** many months in advance. Two weeks before the rental started, we received a message from booking: update credit card details, we had 24 hours to do so, otherwise the reservation would be canceled. Immediately checked the credit card details, they were correct, but still entered once and checked twice. To be sure, we sent an email to the accommodation that we had updated the information, that we were looking forward to our visit and if there is any uncertainty about anything, please contact us. After a few hours of no response, another WhatsApp message followed with the same effect. An hour later message from ***********: reservation definitively canceled by the accommodation, this was approximately 6 hours (so not after 24 hours) after the first message. Called accommodation; did nothing, didn't want to see anything, referred to booking. Called the credit card company: credit card was in order (we already knew, we had recently paid with it), €0 had been debited a few hours earlier, apparently the hotel checked, which must have seen that the card was in order! *********** called. They did their best, but received no response from the hotel other than me and could do nothing for us. The search for another beautiful and affordable accommodation at this short notice then gave us serious problems. Maybe there was something wrong with their equipment, maybe they could get a better deal with someone else, whatever the case, this without any communication is below par!
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