Except for the incident when I checked in, I was very satisfied.
This wave seems to be mainly responsible for Ctrip, and the hotel is secondarily responsible.
Ctrip:
I booked a one-bedroom apar**ent. From the website, it should be a room facing the pool on the 2nd to 4th floor.
As a result, when I checked in, I was assigned a room facing the wasteland/with a bad smell.
Ctrip customer service said: In our database, there are indeed rooms with mountain view.
The question is: if there are mountain view rooms, why don’t you distinguish the prices on the website? Why do I have to pay a higher price than ordinary rooms when I buy a sea view room instead of the same price?
Everyone knows the reason. Either set a separate price for mountain view rooms or remove mountain view rooms from pool rooms. Otherwise, it is malicious fraud.
But in the end, Ctrip was also very helpful. It promised to solve the problem within half an hour, and it did it, and upgraded me to the best room type for free.
Hotel:
I guess they also knew what Ctrip did, but they didn’t say it directly. They kept asking me to understand the mountain view room and emphasized that there was no room to change. Don't talk so much, just tell me directly: "We can handle it after you communicate with the platform." Isn't this matter simple?
Besides, that mountain view room is not suitable for customers at all. Little kids know that it smells bad and refuse to live in it. Before the sewage smell problem below is solved, I hope that no other Chinese tourists will be arranged to stay in it.
The hotel itself is satisfactory, an absolute parent-child hotel.
Although you must check in after 15 o'clock (this is the first time I have encountered this), after checking in at the front desk, you will be given towel cards, ice cream coupons, and luggage storage in advance, and the children will start playing and enjoying the holiday immediately.
There are really many swimming pools, most of which are no more than 1m deep, and children can play on the slides all day. The slides are large and small, which are more in line with the needs of children than the rotating large slides that look cooler. The big one is very strong, and the children's eyes, mouths, and ears are filled with water, which is scary.
There is a sunshade above the swimming pool, which is good! Under the sunshade, the temperature is obviously lower and it is not exposed to the sun.
During breakfast, there will be giraffe dolls to take photos with us, and the children are happy to take photos every day. The breakfast is Western style, but the taste is good.
Going out from the beach path in front of the scenic spot is the food street, which is very convenient for eating and 711, and Big C is within walking distance.
In addition: This hotel only has a few buildings in a separate small area, which is what I thought the swimming pool and beach feel like. Looking at the pictures on Ctrip, I thought all the rooms were open to the sea. I was misled by the strange split layout of the hotel.
Kamala Beach is of average quality, the pink sunset is very beautiful, there is a lot of mud and sand during the day, and the rolling waves are yellow.
Original TextTranslation provided by Google