Andara Resort and Villas

Andara Resort and Villas Reviews

Andara Resort and Villas

15 Moo 6, Kathu District, Kathu, Phuket Province, 83150, ThailandView Hotel Details
Andara Resort and Villas
Andara Resort and VillasAndara Resort and VillasAndara Resort and Villas
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Andara Resort and Villas Guest Reviews

4.5/5
Great
74 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(74)
Positive reviews(32)
Reviews with photos/video(13)
Awesome stay(20)
Awesome rooms(16)
Great service(11)
Great swimming pool(7)
Offers pick-up/drop-offs(6)
Large rooms(6)
Delicious breakfast(6)
Classy environment(5)
Negative reviews(2)
carloscastillo
Two Bedroom Terrace Suite
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 5, 2024
I honestly didn't find any disadvantages to this hotel! In Thailand, tipping is not mandatory, but in this hotel when you ask for an amenity at the pool or restaurant, they automatically include 10%! Maybe I didn't see it in the small letters but you can ask. For everything else, you can book blindly 100% recommended! I think if they had an all-inclusive plan it would be the best in Phuket! Another mini disadvantage they have is that they don't have a private beach, but they take you to the nearest beach at no cost :) super!
Response from Property: Dear _TIUSzujzk3j,Thank you so much for taking the time to write such a fantastic review of us! We're thrilled to hear that you had a wonderful experience and didn't encounter any major drawbacks.We appreciate your feedback regarding the 10% service charge for pool and restaurant amenities. You're right, a 10% service charge is a common practice here in Thailand to ensure the hospitality staff receive fair compensation. We apologize if it wasn't entirely clear on our end, and we'll explore ways to communicate this more explicitly on bills and menus. We're also grateful for your suggestion about an all-inclusive package. We're constantly looking for ways to improve the guest experience, and your feedback is valuable. We'll definitely consider this as we develop future offerings.While we may not have a private beach on-site, we're glad you enjoyed our complimentary shuttle service to Kamala Beach. It's fantastic to know you appreciated this additional perk!Thank you again for choosing our hotel and for sharing your kind words. We hope to welcome you back soon!Sincerely,The Andara Team
Guest User
Two Bedroom Penthouse Pool Suite
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Breakfast delicious, welcome gift nice. Room is nice. Housekeeper is willing to help. Overall a good experience.
Response from Property: Dear Valued Guest,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your wonderful review. We are thrilled to hear that you enjoyed our delicious breakfast, welcome gift, and your room. We’re especially pleased that our housekeeping team was helpful and that you had an overall good experience.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Craig Watterson
Two Bedroom Terrace Suite
Stayed in Mar 2024
Couples
2 review
4.5/5
Great
Posted on Apr 25, 2024
A bit out of town but the complimentary taxi was good breakfast was ok
Response from Property: Dear Khun Craig,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your review. We are glad to hear that you found our complimentary taxi service convenient. We appreciate your feedback on the breakfast and will use it to continue improving our offerings.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Tze Sun
Five Bedroom Pool Villa
Stayed in Mar 2024
Travel with friends
48 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Very nice hotel nd good service, nice breakfast
Response from Property: Dear Khun Tze,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your kind review. We are delighted to hear that you enjoyed our resort, service, and breakfast. Your positive feedback is greatly appreciated.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Guest User
Three Bedroom Pool Suite
Stayed in Jun 2023
Family
1 review
4.5/5
Great
Posted on Jun 19, 2023
Wonderful stay. Stayed in a 3 bedroom with pool villa. Villa was cleaned and well kept. Comes with a big room with king size bed and bigg bath room with deep bath tub. The other 2 rooms are twin beds and a queen bed. Each room has its own attached bathroom. There is an additional toilet at the living room area which is very convenient for big families. They have a huge round dining table. Kitchen comes with oven, microwave, coffee maker, stove, cutlery, plates, cups, bowls etc. No dish washer but you can wash dishes. Dishwashing liquid is given with sponge. They had welcome messages with flowers and towel animals. Buggy service is always prompt in arrival when requested for. Room service is also prompt. Staff are all friendly and help you with every query. Staff can speak English well enough to converse. They will help you book taxi should you want to travel anywhere. There is a shop within the hotel that sells swimming and fashion accessories. Breakfast for me was so so for me, great service but the buffet spread wasn't that extensive. You can order eggs, assortment of coffee and tea from thier menu. Then go to the buffet spread for confectionary, fruits, chinese dim sum, salad and rice dishes. Just next to the restaurant is the hotel pool along with a jacuzzi... you get a view of the sea. Pool chairs are lined up with towels on standby. As my room had a pool we did not utilise the hotel pool. From the lobby you would need to walk up alley and down to the first floor to take the buggy. So for elderly or wheel chair bound guests it maybe a challenge but am sure the hotel will probably provide buggy service from the lobby area for such guests if required. The location of the hotel is near kamala beach. The hotel has a free ferry service to drop you at kamala beach to and fro. Restaurants, shops and massage services are all available. Did not utilise the spa so can't comment. Kamala beach is not as busy as Patong beach so if you like a more peaceful atmosphere the location is fit for you. There is a convenience store about a 5 to 7 min walk away from the hotel. Taxi service is also available just outside the hotel. Patong is about a 20 min ride away from the hotel.
Response from Property: Dear Valued Guest,Thank you so much for your detailed and positive feedback!We are thrilled to hear that you had a wonderful stay in our 3-bedroom villa with a private pool. It's fantastic to know that you found the villa clean, well-kept, and equipped with all the necessary amenities for a comfortable stay, including a spacious dining area and a fully equipped kitchen. We are delighted that our welcome gestures, such as flowers and towel animals, added to your enjoyment.We are pleased that you found our buggy service prompt and our room service efficient. Our team strives to provide friendly and helpful service, and we are glad that they assisted you with all your queries and transportation needs. It's also great to hear that you found our staff proficient in English.We appreciate your feedback regarding breakfast and will take your comments into consideration to improve our offerings. It's wonderful that you enjoyed the view from the restaurant and the amenities around the hotel, including the pool and jacuzzi.Thank you for highlighting the accessibility challenges and the convenience of our location near Kamala Beach. We appreciate your understanding and assure you that we are committed to accommodating all guests' needs to the best of our ability.We look forward to welcoming you back to Andara Resort & Villas for another memorable stay in the near future!Best regards,Andara Team
Guest User
Two Bedroom Penthouse Pool Suite
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 8, 2022
It was a great vacation home. Suite was huge and staffs were kind. They offer free shuttle to Kamala beach, which was very convenient.
Response from Property: Thank you for choosing to stay at our topical paradise in Phuket! We're thrilled to hear that you had a fantastic experience during your stay. Our spacious suites are designed to provide utmost comfort, and our dedicated staff takes pride in delivering excellent service.We're glad that you found our complimentary shuttle service to Kamala beach convenient. We strive to ensure that our guests have easy access to the beautiful beaches in the area.It was our pleasure to have you as our guest, and we hope to welcome you back for another amazing vacation in the future!Moses Lee
Guest User
Four Bedroom Pool Suite
Stayed in Jun 2024
Family
5 review
4.5/5
Great
Posted on Jul 9, 2024
I booked a 4 bedroom suite. The suite is really big and all four rooms have private bathrooms and toilets. The kitchen is fully equipped with utensils. The hotel provides 24-hour free shuttle to and from any area in Kamala, which is very convenient. After dinner, you can call the hotel to arrange a pick-up. You can ask to install Apple tv and YouTube. The service attitude of the hotel staff is very good and professional. If I really have to complain, it's that the hotel is a bit old and I need to ask someone to repair the door lock, water heater and floor when I first checked into the room. A bit time consuming.
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Response from Property: Dear valued guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the spaciousness of our 4-bedroom suite, the fully equipped kitchen, and the convenience of our 24-hour complimentary shuttle service around Kamala. It’s wonderful to know that our service, including the option to request Apple TV and YouTube, met your expectations.However, we apologize for any inconvenience you experienced due to the initial issues with the door lock, water heater, and flooring. Your feedback is important to us, and we will address these maintenance concerns to ensure a smoother experience for future guests.We appreciate your kind words about our staff’s professionalism and service attitude. We hope to have the opportunity to welcome you back and provide an even better stay.Warm regards,Andara Team
Guest User
Three Bedroom Pool Suite
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 5, 2024
It's a perfect resort. Service and facility cleanliness are all provided at the best level, friendly staff and perfect service are provided. The moment I entered the resort, I was able to spend a happy time with my family and friends in a private environment. Each room is separated so you can spend individual time, and the common living room is also where everyone can gather and have a good time. The pool is so spacious and comfortable that there is no need for a main pool. This is the place that allowed me to have the most perfect and fantastic vacation of my life. I hope you all enjoy the fantastic views, facilities and services here. Oh, and the breakfast is also delicious :) Thank you to the Andara Resort staff for helping us have the best day of 2024. Have a happy day!
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6/8
Response from Property: Dear Valued guests,Thank you so much for your glowing review and kind words about Andara Resort & Villas. We are thrilled to hear that you found our resort to be perfect in every aspect, from the impeccable service and cleanliness to the friendly staff who provided excellent service throughout your stay.We are delighted that you and your family and friends were able to enjoy a happy and private time in our resort. Each room's separate layout allowed for individual relaxation, while the communal areas provided opportunities for everyone to gather and enjoy memorable moments together.Our pool area, as you mentioned, offers a spacious and pleasant environment, ensuring a comfortable experience without feeling crowded. It warms our hearts to know that Andara Resort & Villas provided you with the most perfect and fantastic vacation of your life.We invite you and your loved ones to return and continue enjoying our stunning views, excellent facilities, and service. Also, we're glad you enjoyed our delicious breakfast! Wishing you many more joyful days ahead, and we look forward to welcoming you back soon.Warm regards,Andara Team
Guest User
Two Bedroom Terrace Suite
Stayed in Apr 2024
Travel with friends
3 review
1.0/5
Posted on Apr 20, 2024
The hotel's cleaning staff will steal money. I put 40,000 or 50,000 Thai baht in my suitcase. On the second morning of my stay, when I was still asleep, two cleaning staff came into the room to clean and stole all the cash. I checked the corridor surveillance and it could only be the cleaning staff who stole it. After calling the police, we were unable to recover the cash due to insufficient evidence. The cleaning staff of this hotel has very questionable character and will steal things! Don't choose this hotel, it's not safe
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Response from Property: Dear M475512****, thank you for taking the time to share your stay experience. We are aware of the issues you encountered during your stay and have conducted a thorough investigation with the security team. The safety of our guests is always our top priority. We strictly enforce our employee code of conduct and guest property protection standards to ensure that every guest has a safe and enjoyable stay. After a thorough investigation, we found no inappropriate behavior by resort employees. At the same time, we also actively cooperated with the police in the investigation and found no mistakes in the resort. We have a safe in each room for guests to store their valuables. Guests are also advised to use a personal safe upon check-in to ensure the safety of their belongings throughout their stay. Please note that the resort is not responsible for any lost personal belongings, so we strongly recommend guests to use this precaution. Your feedback is vital to our continuous improvement of service quality and guest experience. Thank you again for your understanding. We look forward to welcoming you again in the future and providing you with a comfortable stay experience. Sincerely, Andara Management Team
Guest User
Six Bedroom Pool Villa
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Will come again! ! ! Children and the elderly all like it. The housekeeper and chef are also very good. The chef's cooking is also excellent👍👍👍. It has been praised as a must-choice place for every vacation. The room is also really big
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6/7
Response from Property: Dear Valued Guest,Thank you for your enthusiastic review!We are thrilled to hear that you and your family had such a wonderful experience with us at Andara Resort & Villas. It's fantastic to know that both the children and elderly members of your family enjoyed their stay. We are pleased that our butler service and chefs contributed positively to your experience, especially with their exceptional cooking skills!We are honored to have become your preferred destination for every vacation. Our spacious rooms are designed to provide maximum comfort, and we are delighted that you found them to your satisfaction.We eagerly await your return to Andara Resort & Villas for another memorable stay!Best regards,Andara Team
Guest User
Four Bedroom Pool Suite
Stayed in Jan 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The hotel's gym is great, and the hotel's essential oils are well-selected. It calms the mind and makes you feel refreshed when you smell it. The swimming pool is so big that the children can't get out of it every day. The hardware is well maintained. Breakfast also has options suitable for Chinese stomachs. The only inconvenience is that there is no private beach🏖
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6/8
Response from Property: Dear Valued Guest,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our fantastic gym, well-selected essential oils, and large pool that your children loved. It's great to know that our facilities and maintenance met your expectations and that our breakfast options suited your tastes.We apologize for any inconvenience caused by the absence of a private beach. Your comments are valuable to us, and we appreciate your understanding.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Anonymous User
Three Bedroom Terrace Suite
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on May 4, 2024
The room is big and the price/performance ratio is high, probably because Camilara Beach is relatively remote in Phuket. I recommend the room with swimming pool first, but I didn't choose it because I was slow. The service is normal, not very considerate nor very neglectful, different people will feel different. If you don't know English, it's probably not possible. The consumption at the pool bar is also very normal, and it is definitely more cost-effective than Sanya.
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Response from Property: Dear Valued Guest,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for sharing your review with us. We are pleased to hear that you found our rooms spacious and of great value, and we appreciate your recommendation of our pool suites. We apologize if the service did not meet your expectations and for any language barriers you encountered. We strive to provide exceptional service to all our guests and will take your feedback into consideration for future improvements.Thank you again for your valuable comments, and we hope to have the opportunity to welcome you back to Andara Resort & Villas.Best regards,Andara Team
Jo맑은샘물
Three Bedroom Terrace Suite
Stayed in Oct 2023
Family
23 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Everything was good except for the mosquitoes. In particular, Silk Restaurant’s crab meat curry is the curry of your life. I definitely recommend having a meal at Silk Restaurant.
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Response from Property: Dear Khun Jo,Thank you for your review!We are thrilled to hear that you enjoyed your experience with us, particularly the delicious crab curry at Silk Restaurant, which you described as life-changing. We appreciate your recommendation and are pleased that you had a memorable dining experience with us.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Guest User
Three Bedroom Penthouse Pool Suite
Stayed in Feb 2024
Family
8 review
4.2/5
Very Good
Posted on Feb 12, 2024
1. The following evaluations are all based on IELTS scores of six or above. Otherwise, basic communication in Thai English cannot be achieved, such as asking for a bed sheet or buck wheat pillow. 2. The hygiene of bedding must be checked in advance. Insects, stains, towels different colors. But it is good to correct your attitude after communication. 3. The manager Mia is very nice and specializes in coordinating health issues. And complimentary room fruits and pick-up and drop-off services. 4. First-class environment! First class! The room type is very good! Suitable for large Chinese families. Nothing to say! 5. Busy taking care of the baby, no pictures. Just sauce!
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Response from Property: Dear Valued Guest,Thank you for your detailed feedback.We appreciate your insights regarding language proficiency requirements and will take this into consideration to ensure effective communication for all guest needs, such as requesting specific bedding or amenities.Ensuring the cleanliness and hygiene of our bedding and towels is of utmost importance to us. We apologize for any initial shortcomings but are glad to hear that our team addressed and corrected these issues promptly and with a positive attitude.It's wonderful to hear that Manager Mai provided excellent service and personally addressed hygiene concerns during your stay. We are pleased that you enjoyed the complimentary fruit and transfer services provided as a gesture of our commitment to guest satisfaction.We are thrilled that you found our environment and room offerings to be exceptional, particularly suitable for large Chinese families. Your endorsement means a lot to us, and we strive to maintain this high standard.Thank you for sharing your experience even amidst a busy schedule with your children. Your feedback is invaluable to us.We look forward to welcoming you and your family back to Andara Resort & Villas for another outstanding stay.Best regards,Andara Team
Rainbow ng91
Three Bedroom Penthouse Pool Suite
Stayed in Aug 2023
Family
8 review
4.5/5
Great
Posted on Aug 11, 2023
Food styles are relatively small, but they are fresh, and the service attitude is good. It would be better if there are more entertainment facilities!!!!!!!!!!!!
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Response from Property: Dear Khun Rainbow,Thank you for sharing your feedback.We appreciate your positive comments about the freshness of our food and the excellent service provided by our team. Your suggestion regarding additional entertainment facilities is noted, and we will consider it as we strive to enhance our guests' experience.We look forward to welcoming you back to Andara Resort & Villas in the future.Best regards,Andara Team