Sunsuri Phuket

I stayed for three nights near Rawai Beach. I liked it very much. If you want to be lively, there are many restaurants within a five-minute drive. The hotel is quiet.

โดยรวมแล้วพนักงานบริการดี อัทธยาศัยดี ยิ้มแย้มแจ่มใสทุกคน พนักงานมีการทักทายและช่วยเหลือดีมาก โรงแรมค่อนข้างสร้างนานแล้ว แต่ของในห้องพักก็จะรู้มีอายุตามกาลเวลานิดนึง แล้วก็ของกินและขนมอาจจะมีน้อยเกินไป จุดขายของที่นี่น่าจะเป็นวิวสระว่ายน้ำแล้วก็การบริการค่ะ และอยากติไดร์ทเป่าผมควรเปลี่ยนค่ะ เก่าและมัน เหมือนผ่านการจับมาหลายคนพอจับแล้วรู้สึกมันๆ โรงแรมใช้ไดร์ทพกพารุ่นเล็กลมเป่าเบา สายไฟด้านในเปื่อยจนยื่นออกมา อาจทำให้เกิดไฟช็อตได้นะคะควรเปลี่ยน , ส่วนของบาร์ริมสระเฟรนฟราย ทอดไม่ยากเลย สั่งมาใหม่ๆแล้วทานเลยยังนิ่มแล้วก็ไม่กรอบ หรือไม่กรอบก็ไม่เป็นไรแต่มันเหี่ยวๆแล้วก็ไม่อร่อยค่ะ อยากให้ปรับปรุงตรงนี้ ส่วนเครื่องดื่มค็อกเทลตรงบาร์ริมสระแก้วเป็นแก้วพลาสติกแบบเก่าๆ เวลาทำ content หรือถ่ายรูปลงโซเชียลดูไม่ค่อยดีแล้วก็ไม่สวย อาจจะเพราะกลัวลูกค้าทำแก้วหล่นแตกหรือเปล่า แต่อาจจะต้องปรับปรุงถ้าแก้วเก่าแล้วอาจจะซื้อแก้วพาสติกมาเปลี่ยนใหม่นะคะ ดื่มแล้วาสังเกตุแก้วเหลืองค่ะ แต่โดยรวมแล้วการบริการของพนักงานดีประทับใจค่ะ

I stayed for three days in total, and the overall service was very good to everyone. Only on the third day I met a female front desk person, and the service made me very angry. Diluted everything, I suddenly understood why 100-1=0 On the first night I checked in, the female front desk and male front desk provided very enthusiastic service. They also provided a swimming card and room card explanation. Shuttle bus time, you can rent a bicycle for two hours, and you can have a car sent to the beach. Thank you very much. Then the car was taken to the hotel. In fact, the house in S2 is the one I recommend most in the whole hotel because it is very close and the room has a better view than the more expensive rooms booked on the third day. I came back late the second night, and there were three Americans next door. They were only separated by a door and the noise was very loud. I couldn't sleep between 1 and 3 o'clock. When I wanted to go out, I felt that it was too late to change rooms. It's too harmful to your health. So I planned to talk to the front desk the next day to change my room. The bad part started here. On the morning of the third day, I went to the first familiar front desk with a good service attitude. Maybe it was to renew my room, and arranged for me to be assigned to another female front desk arranged by booking. First, he could not understand Chinese, and the previous one could not understand Chinese. The second thing to understand is that I was explaining to him in broken English that the next door was too noisy. She frowned the whole time and couldn't understand. She kept asking me what day it was? Did I say anather things? She said it twice and I said it twice. She frowned and became impatient. I told her that she didn't fall asleep from 1 to 3 o'clock. Her work flow seemed to be interrupted, but it was difficult to understand what I meant. And her attitude was very tough. She didn't seem to understand what I said, and I had to follow her rules and procedures. Finally, she said that we only had a room type on the first floor, and the view was much worse. Secondly, my wife works at the hotel front desk in China. She said that usually we can upgrade the room type for free, and I asked for compensation. She explained that it was very noisy because there were three foreigners opposite, but what next? Let me express my understanding? No compensation? And in the follow-up communication, I didn't feel any emotion of apology, my attitude was tough, and I also said that if I raised it last night, they would seek communication with the other party. It's morning now and I just say it and then I nod. It means that the matter is over and I have no compensation. And the whole process gave me the feeling that this is enough, you can leave. And when I booked a room later, it was recommended that we wait nearby. Very distant, deliberate, indifferent, fake smile. Compared with another shorter female front desk, I always wanted to communicate with the other one. Because she also knows some Chinese, and the service she gives me is always a surprise beyond the service. I love and appreciate her service! But on the day of changing rooms, I was angry the whole time, but I kept trying not to get angry with the foreigner. After all, there was a language barrier. She represented herself and not the hotel as a whole. It is impossible for me to leave the hotel and change to another hotel because of this. I cannot give up the WeChat and understanding services of nine other people because of the conflict of this one staff member. I like this hotel. More importantly, the driver's attitude was very good. The male and female receptionists were very enthusiastic on the first day. On the third day, the leader met me on the road and asked me not to leave him alone. He called for a car to drive up. The security guard at the door would see me several times. Put your hands together to say hello. During breakfast, a staff member will ask you if you want coffee? I checked out on the fourth day. It seemed that the person checking out the hotel was a female manager. When I was about to leave, she asked me if I needed anything else. There was an American male booking. I found that booking seems to be a tough guy, regardless of gender. They seem to want to protect the hotel's interests and handle specific procedures instead of providing services. Therefore, when we encounter problems, we should not go to the person who handles the specific procedures, but should go to the leader and the female service front desk on the left to get understanding and support. All the services in the entire hotel are the best, but at this moment, I didn't sleep well all night. I think the three foreigners next door were not wrong, because it was very quiet on the first day, and I will see them again the next day. match. What I was most angry about was that I had to change rooms on the third day. I spent money to upgrade the room type, and I didn't get any apology. The female front desk basically frowned and tried to explain to me patiently, and she didn't compensate me for any services. When I booked online, it was the original price. She asked me three times whether I ordered online instead of offline with her. Why does she always expect me to do things according to her wishes? And tough throughout. Finally, when I returned to China today, I watched the online Q&A: Maybe the front desk service of this hotel was so good in the past few days, and I mistakenly thought that the attitude of the front desk would be very good. no. The attitude of most other hotel front desks is not particularly good and indifferent because of customers' various emotional demands. As a customer, you must understand that this is a normal phenomenon. At this time, do not listen to the front desk and do things according to her requirements. This is when you should be aware of your options. Who is the evaluation and hotel leadership closely related? You need to talk to the hotel leaders and front desk leaders. The leaders I met had very good attitudes. In fact, I met the leader on the road and immediately arranged a car to take me up. I said I could walk by myself and pointed me to the elevator to a closer way. . The hotel's more expensive rooms are indeed far away, but the service here complements everything. Believe me, when you check into the hotel on the first day, you will find that it is much better than the hotel you thought. All nine had good service, but only once did I get angry. What I actually want is an emotion, an apology. In the end, although the female receptionist's attitude towards me made me very angry, she finally managed my affairs properly. But I'm really tired "Sorry, the other side is very noisy and bothered you. I apologize for this." What I need is a patient and understanding service. Instead of being indifferent and impatient, follow her rigid plan and do things step by step according to her wishes. It's like I'm facing a wall, and all I get is impatience, and the urge to get out of here. I want compensation because I am concerned about the hotel's attitude towards me, but the fact is that I want to take advantage of it, so I can only explain that it is very noisy across the street, and my key was given last night. It seems that I endured it for one night, and the hotel thought it would be better during the day. You could endure it yesterday, so you can continue to endure it today. I can't even feel the emotion of apologizing at all. I'm very depressed and angry. Instead, what I felt was rejection and that the hotel had no responsibility or liability. I wanted to talk to the front desk lady on the left, but the one on the right asked me to talk to her. Why can't I report a problem to the front desk person I know that I want to talk to? I was very happy with the good service on my first day, and I want to write down my joy here. The next day there was a lot of hype next door, so I wanted to change the room type. But on the third day, I had no patience at all. She kept interrupting me and she didn't understand. I kept using translation software to tell her what I needed. But the answer she gave me was that it was very loud because there were three foreigners opposite. She was tired of my angry and tough attitude, and I was angry, but I was calm the whole time, and I knew I had to change rooms so I could get a good night's sleep. It was best that she showed me three houses. I chose the 63-square-meter house with a worse view, but it was indeed more expensive and quieter. You were so noisy all night that you couldn't sleep, how could you not be angry? If the receptionist is not considering your confession, but frowns impatiently without apologizing, will you be even more angry? I mentioned that I wanted compensation, and they only explained to the three foreigners opposite me. What I wanted was not an explanation! What I want is a solution! How to deal with it! Finally, my wife asked the other party if she wanted to unsubscribe? It turned out that the neighbor asked to stay for several days. Can't you give me some solution in one fell swoop? Take out a piece of paper: a Change a room b Upgrade room type c If you want to unsubscribe, I will send you a piece of fruit for free. Sorry! Not even an apology from the hotel? ! Do you know why you need to book a room online? Because this is not a benefit that the hotel front desk can get dividends from But when I encounter injustice again, I can speak out loudly after encountering uncomfortable treatment! If you want to stay at this hotel in the future trust me, this hotel is worth every penny. Gundam, which cannot be captured in photos, is incomparably quieter than Patong. ! But if your neighbor is noisy, hope to get service from the front desk on the right! Remember! Don't be stupid like me and keep holding on, it's such a waste of mood! You should ask: can i ask your leader? i need to talk with hotel leader! please! Believe me, the hotel leaders will give you better and more comfortable service! But the front desk is not good, because the leadership performance is linked to the hotel, and the front desk is not good. Please communicate with leaders who have greater interests. It is more important to pay attention to your choices than to get angry and insist on getting a good answer! Choosing who to communicate with is more important and less laborious than being insistent and indifferent and unable to empathize and understand your lack of apology. I'm still not happy after getting what I want. I suggest you tell me directly. Do you have a hotel manager here? Because in the end the hotel's problems are all the responsibility of the leaders, they also have more rights to compensate you than the front desk. Even without any compensation, you can be listened to and treated more comfortably.

This trip to Phuket deliberately avoided the three lively beaches and chose the southernmost Naihan beach. The hotel also chose to avoid the popular Naihan resort and chose the same five beaches that are relatively small but very close to the beach. Star Hotel Sunsuri Phuket [Red Heart R] The hotel is about an hour away from Phuket Airport. It is quiet and clean away from the hustle and bustle. The hotel has mostly European and American guests, but very few Chinese guests. The hotel is very warm and considerate from check-in to service. There are four swimming pools connected together. There are swimming pools of different sizes, as well as water slides and diving platforms. The water quality is also very clean. The most recommended thing is that the hotel has child care services. The child went there once when he was six years old and went there every day. It seems to have captured the happiness of the children [Golden Potato R] The only drawback and shortcoming is that the hotel rooms are built halfway up the mountain. You need a shuttle bus to go back and forth, or you can take the stairs + elevator by yourself, but it is within an acceptable range and just enough for daily exercise [Come on R] The hotel deserves this five-star rating. From every employee to the facilities and services, it is highly recommended to friends who like a quiet and comfortable vacation [Like R]

I really like the hotel, but unfortunately I’m already tired, the last time the room was just very tired. But the location and service are excellent. I hope they will do the renovation and we will be happy to take a room of a higher class :)

Except for the dim lighting in the room, everything else feels good!

一家老酒店，設施老舊，房間燈光很暗，衞生間下水口積水，但酒店很大，環境不錯，還有小童寄託服務，工作人員態度很好。

As always, good service, delicious food, quiet and peaceful. We love this hotel. Hello Salem!