Mandarava Resort and Spa Phuket Reviews

A Terrible Experience – Avoid This Hotel! I had high expectations for this so-called "5-star" hotel, but my experience was nothing short of a nightmare. The air conditioner in my room was leaking non-stop, creating a huge puddle on the floor. When I informed the staff, their solution was to move me to another room—at 1:00 AM! To make things worse, they insisted that I sleep in a room without air conditioning in the middle of the humid Thai heat. This is completely unacceptable for a hotel that claims to be luxury. The staff showed no empathy, and their only concern was getting rid of the problem rather than fixing it. The service was unprofessional, the management was unhelpful, and the overall experience was miserable. Do yourself a favor and stay far away from this place!

How do I start? Hmm, okay... The resort was superb! Im a person that will look into reviews comment about specific hotel. So I choose Mandarava since I read a lot of positive review about this resort! It was my superb time at here! The staff was friendly and kind! I love their foooodddd it was so damn nice and super fast!!! 💕💕💕😍😍😍 but the thing that need to be improvise is communication. I was a bit dissappointed when I have to bear the trouble becuase of their miscommunication between hotel and trips.com agency. But nevertheless I enjoyed my time here!

after staying for 2 nights and 3 days. I'm an Asian. Not all employees, but some employees, especially mango pool bartender and check-in employees, experienced racism. I felt very unpleasant and racist as an Asian woman. The order was not quick, I waited endlessly without explanation. I had to wait for the check-in after Western check-in, and it was very unpleasant, but I endured it because I didn't want to ruin the travel mood, and I leave feedback like this after the trip. I hope it will be improved, and if this part is improved, Mandaraba Resort will be recognized as a world-class Phuket attraction.