It's been two days since I returned to China. I'm still very angry when I think about my experience in this hotel. People who are usually lazy to comment really have to vent this time!
1. The attitude of the entire front desk staff is very bad. It was past three o'clock local time when we arrived at the hotel. When we checked in, we just heard the foreigners next to us complaining: They have been waiting here for more than four hours, why haven't they arranged a room to check in, is your check-in time according to the stipulated three o'clock... After talking for a long time, the whole front desk staff was busy with their own things, and the waiter who received them just stated expressionlessly that the room was not cleaned yet and needed to wait a little longer, and then there was no room? ? ? Then after we checked in, they asked us to wait for ten minutes, and we sat on the sofa and waited. As a result, more than ten minutes passed and we asked again. We asked to wait for another five minutes. After half past three, when we were about to ask how long it would take, they suddenly said that there was a room, and then the security guard helped us carry our luggage upstairs. During the whole process, the front desk staff had an attitude and expression of "you can stay or not, if you don't stay, forget it", and then the misfortune began.
2. The room type is seriously inconsistent, and the facilities and equipment are unreasonable. When I first entered the room, I thought it was quite big and clean, but it suddenly occurred to me that this room type was different from what I booked on Trip. However, I didn't argue based on the principle that if there were no major problems, I could make do with it, because I had long thought that the hotel would definitely refuse on the grounds that there were no rooms, so in order not to delay and affect the subsequent travel arrangements, I didn't compare them in time. Then I took a shower, changed clothes, and went out to go shopping and eat. It wasn't until I went to bed at night that I realized that the air conditioner was really outrageous. It was blowing all the way to the bed, and it couldn't be adjusted to a position that didn't blow the bed, causing my girlfriend, who had been injured before, to have even more pain in her shoulder, and then she couldn't sleep at all, and she suddenly realized that our room type was completely inconsistent with the promotion on the platform!!! 1. The room is not facing the swimming pool, and the room type is not rectangular but more square; 2. The balcony is not facing the swimming pool and is very small. Even the two air conditioner units next door are on the balcony of our room. The balcony is very small, hot and noisy; 3. The air conditioner is facing the bed, which greatly affects sleep and hurts the body; 4. There are no other mirrors except the bathroom. There is a makeup mirror in the living room on the booking interface picture, which is very inconvenient to use.
3. The hotel's attitude in dealing with the problem is very poor, and there are no measures to deal with the problem. After we woke up at more than one o'clock in the morning, we quickly contacted Ctrip customer service, and they were also communicating with the hotel. As a result, the hotel said that this is a pool view deluxe room, and there are no other empty rooms to exchange. It is very unreasonable and irresponsible. Not to mention that the difference between the two rooms is as big as the difference between pigs and dogs. It can be said that they are not the same species. Just based on the problem that we can't sleep and feel pain due to the air conditioner, shouldn't they actively find a way to solve it? ? ? ? ? After many communications without a solution, we thought of using an umbrella to block the wind and temporarily spent a few hours at night (the air conditioner was not turned off because it was too hot and it was impossible to rest). Fortunately, there was a curtain rod directly below, otherwise we really didn’t have to sleep at night. Then the next day when we were still communicating with Ctrip officials, the hotel suddenly called our room. At first, we thought they were here to negotiate and solve the problem, but they actually asked us if we had inserted the umbrella into the air conditioner. If it caused damage, we still had to compensate? ? ! ! Really irresponsible! ! (Later, I immediately sent the video of tying the umbrella to Ctrip to prove that it was only tied to the curtain rod and did not touch the air conditioner at all) Not only did they arrange a room that was seriously inconsistent with the booked room type, but they also didn’t care about the problems that seriously affected the guests’ rest. Such hotel management is really unspeakable!
Until we were about to check out, the hotel did not have any formal apology or compensation, but only said that they could let us check out an hour later under the communication of Ctrip. excuses me? ? ? ! I didn't sleep well all night. I had a headache and shoulder pain from the wind, tinnitus from the air conditioner, and the huge difference in room types. Can delaying check-out for one hour make up for it? ! ? This compensation is equivalent to me slapping you in the face and then giving you a dollar and saying forget it, you are sick.
Finally, don't think that it is because of our bad attitude or something that we have such a bad experience. I sent an email to the hotel in China at least ten days in advance, sincerely expressing my hope that we can be arranged for a reasonable room type, so that we can end the Phuket trip successfully and have a happy ending. As a result, this hotel turned out to be the worst one we stayed in for seven days. I can't help but wonder if it is suspected of discriminating against Chinese people. It's outrageous.
If you want to spend a lot of money to experience being indifferent and arranged to sleep in a guesthouse, you may want to try it more often.
Figure 1 and Figure 2 are the environment of the pool view room in other reviews, and the latter is the environment of our pool view room. The difference is so big that I really can't imagine how the hotel room can lie with its eyes open that this is also a pool view room!
Original TextTranslation provided by Google