I booked a double room for two nights from 4/1 to 4/3 on Trip.com. I don’t know why it should be a problem with the app. In the end, the system repeatedly placed two reservations for the same room type on the same date, and it was immediately When I called them, they couldn't help me cancel one of my bookings, so I had to pay for two bookings when I only needed to use one room. Very bad experience! When I arrived at the hotel and the on-site service staff responded, they also refused to cancel one of the rooms. Forget it, the point is that I paid for two rooms, but the hotel staff only gave me one room! Now I asked him where is my other room? But he rolled his eyes at me very impatiently and said that I could only use a double room for two people. I was immediately furious! He replied that since you didn't cancel another order for me, and now I have paid for two rooms regardless of whether I will use the two rooms, you should give me two rooms! The attitude of hotel service staff is extremely bad!
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