I booked three rooms for my wife and I and two other couples riding the Queen Charlotte track. The rooms were fine and well appointed although probably a bit overpriced. I was aware that the motel online form stipulated a 48 hour cancelation period. Unfortunately one of our party had an accident and was airlifted to hospital about 26 hours prior to our indicated arrival time. I called to cancel one room abut was told we would still have to pay unless the room could be sold to later guests. I thought that this was pretty hard nosed given the circumstances but accepted it was within the terms of the agreement. During the evening we noticed that the "no vacancy" sign was illuminated. I spoke to the manager and mentioned that this must be a mistake as he had undertaken to try and sell the room which would be difficult if people driving by thought there was no vacancy. He said it wasn't a mistake and was irrelevant as he hardly ever got spur of the moment guests. We later discovered that the motel had several vacant rooms but in the morning we had to pay for the cancelled room despite the no vacancy sign having been on all night. Given that the property didn't actually turn any guests away because of our booking and had the "no vacancy" sign on I think this is a questionable business practice to say the least. I will not use this property in the future, I prefer to support those whose tourism business practices align with my own.