Guest User
December 3, 2023
I've heard that I was repeatedly charged by the hotel after I booked a room with Ctrip. Unfortunately, this happened to me too. On the day of check-out, the hotel repeatedly deducted the charge. I communicated with the hotel and the charge was refunded on the same day. However, on the third day, I was charged again, and the amount of the deduction was nearly twice the Ctrip price! After communicating with Ctrip, it was said that the hotel would take 3-5 working days to return the refund, but it has already been four working days... I was very depressed, and I didn’t dare to book the next room with Ctrip.
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