Like most older and well-established hotels, you missed the details. The staff was polite and effective. The building/rooms/decor look great in pictures but are dated and worn in person. The folding suitcase stand is small enough to be an insult which leaves the floor or the bed to pack/unpack. The bathroom had one (conjoined) pair of hooks on the door and one hand towel holder by the sink. This means that you can hang one bath towel. If you hang two on the door, the second will fall when you retrieve the first. You cannot hang a robe or clothes for a shower. Toilet flushing was inconsistent and ineffective unless repeated several times. The built-in make-up mirror was a nice touch except that it's light no longer functions. There was no full length mirror and my wife remarked on or lamented this fact several times per day. Apparently women like to make sure their shoes and outfits look good together. The TV remote was the least intuitive I have ever encountered. The guide consisted of a channel line-up but zero program information. The best part was when we checked in and were told that our upgraded room (suite) had been cancelled. It was fortuitous that you reminded me about this survey, now I'll put this in a Google review as well.